Quality Assurance Specialist (AIO Mortgage Group)

We are seeking a Quality Assurance Specialist to perform quality assurance audit functions, including client calls and communication with sales teams, to ensure accuracy and understanding of loan set-up. The ideal candidate will have 2+ years of mortgage experience, excellent communication skills, and versatility in a fast-paced environment.

Requirements

• Prior to Closing QA Process: Prior-to-QA call file review, client call to ensure program set-up accuracy and understanding of expectations, and update systems accordingly.
• Post Closing Servicing Onboarding Tracking, Communication and Reporting: Send "Congratulations and What to Expect" communications, update systems with loan servicing onboarding information, and communicate with department members and escalate servicing issues as needed.
• Excellent verbal and written communication skills
• MS Office skills including WORD, Excel, PowerPoint and Teams
• Versatility and flexibility within an ever-changing environment
• Strong initiative and ability to work on own
• Ability to deal effectively with a diversity of individuals
• Ability to handle repetitive tasks and collaborate with team
• Good judgment with the ability to make timely and sound decisions

Benefits

• Competitive salary

Originally posted on Himalayas