Lendable
Himalayas · Posted 1mo ago
Head of Complaints
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Indexed description
Join Lendable as the Head of Complaints, a pivotal leadership position, and drive the strategic direction of our complaints department. Champion the benefits of learning from complaint outcomes and foster a culture of continuous learning and improvement to deliver exceptional customer outcomes.
Requirements
- Significant experience leading teams within the financial services sector.
- Deep, practical knowledge of FCA regulatory requirements and DISP rules.
- Proven ability to manage and influence key influencers and decision-makers.
- Strong communication skills, both written and verbal.
- A track record of prioritising and delivering in a fast-moving, high-growth environment.
Benefits
- Flexible working
- Socials & connection
- Health coverage
- Retirement & savings
- Employee referral programme
- Office meals & snacks
- Sustainable commuting
Originally posted on Himalayas
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