Back to search
Lendable Himalayas · Posted 7d ago

Head of Complaints

USD Full time Remote

Customer Service Manager Customer-Complaints-Manager, Dispute-Management-Lead, Head-Of-Problem-Management, Head-Of-Customer-Support, Head-of-Customer-Service, Senior-Disputes-Manager Himalayas
Continue to application Add your email once, then Caio opens the original posting.

Indexed description

Join Lendable as the Head of Complaints, a pivotal leadership position, and drive the strategic direction of our complaints department. Champion the benefits of learning from complaint outcomes and foster a culture of continuous learning and improvement to deliver exceptional customer outcomes.

Requirements

Significant experience leading teams within the financial services sector. Deep, practical knowledge of FCA regulatory requirements and DISP rules. Proven ability to manage and influence key influencers and decision-makers. Strong communication skills, both written and verbal. A track record of prioritising and delivering in a fast-moving, high-growth environment.

Benefits

Flexible working Socials & connection Health coverage Retirement & savings Employee referral programme Office meals & snacks Sustainable commuting Originally posted on Himalayas

Free. 20 seconds. No password. See every match in this search.

Create a free Caio profile to unlock the full index and keep your job-search signal for future recommendations.

Unlock free search