Luxury Travel Consultant

Job Summary KDCI Outsourcing is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level service to high-value clients. This role is responsible for managing complex travel arrangements using Amadeus GDS, including flight and hotel bookings, ticketing, and itinerary management. The position follows a potential shifting schedule aligned with UK time and requires availability for weekends and holidays to ensure uninterrupted support for traveling clients. Key

Responsibilities

Travel Booking & Research - Research and propose personalized itineraries, including flights, hotels, and ground transportation. - Use Amadeus GDS to book flights and hotels, manage queues, issue tickets, and process re-issues. - Ensure all bookings are accurate, cost-effective, and aligned with client preferences. Client Communication & Service - Communicate professionally via WhatsApp, email, and phone, ensuring clarity and discretion. - Monitor in-trip clients to ensure seamless travel experiences and resolve issues promptly. - Provide culturally sensitive, concierge-level service to high-net-worth individuals. - Engage directly with clients during weekends, offering real-time travel advice and solutions. Operations & Issue Management - Oversee Amadeus GDS ticketing queues during assigned shifts and process urgent ticketing tasks. - Proactively identify and resolve booking or travel-related concerns to prevent disruptions. - Maintain high responsiveness and accountability during weekend and holiday operations. Administrative & CRM Support - Log all bookings, notes, and client communications accurately in the CRM system. - Coordinate with the Accounts team on invoicing, payment follow-ups, and reconciliation. - Ensure all documentation is professional, well-organized, and client-ready. Supplier Coordination & Market Insight - Liaise with luxury service providers (e.g., hotels, drivers, concierge teams) to fulfill complex travel requests. - Represent the company professionally while building strong supplier relationships. - Stay informed on luxury travel trends and key destinations (e.g., London, Italy, France, NYC, Spain).

Requirements

Job Requirements - Minimum 2+ years of experience in luxury travel, concierge services, or a related role. - Proficiency in Amadeus GDS for flight and hotel bookings (hard requirement). - Familiarity with fare rules and basic ticket re-issues. - Experience directly supporting high-net-worth clients with proactive, solutions-driven service. - Prior experience as an Executive Assistant (EA) supporting complex travel arrangements is highly valued. - Experience handling multi-channel client communication (WhatsApp, email, phone). - Strong attention to detail in creating client-ready itineraries and proposals. - Ability to work independently, including weekends and holidays. - Exposure to concierge-style services such as restaurant reservations or private transfers. - Reliable availability to support weekend and holiday operations. Highlights Concierge-level travel support for high-net-worth clients.