Fitment Support Specialist (IT/ Tech)

Company Summary We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Key Responsibilities: - Online Fitment Support - Provide real-time assistance to outfield fitters with installation procedures and troubleshooting - Post Fitment Verification - Confirm successful installation through structured follow-up processes - Escalate unresolved or complex issues to technical teams for resolution - Telematics Event Diagnostic - Troubleshoot telematics-related issues and plan corrective actions - Hardware Preparation - Prepare, configure, and inspect terminals prior to deployment - Product Testing - Conduct functional and quality assurance tests before product release - Record test results, identify defects, and initiate corrective actions - Stocktaking & & Inventory Management - Perform regular inventory counts and reconcile stock records - Track consumables and manage stock movement between locations - Office Helpdesk Support - Provide troubleshooting assistance for hardware and software issues - Support internal staff with IT-related queries - Ad Hoc Operational Support - Assist with additional operational duties as required - Maintain flexibility to support cross-departmental needs Requirements: - Diploma or Degree in Electrical, Electronic and Telecommunications Engineering - Minimum 1 years of experience in the IT service industry. - Proficient in English - Excellent communication and interpersonal skills - Hands-on and a positive attitude - Technically independent with good initiative - Strong analytical problem-solving skills with an out-of-box approach in providing solutions