Customer Support

• Innovative
• Accountable
• Passionate
• Team Player

Responsibilities

• Identify innovative solutions as per the requirement and implement, develop end to end solutions.
• Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications.
• Researches, tests, builds, and coordinates the conversion and/or integration of new products based on requirements. Designs and develops new software products or major enhancements to existing software.
• Addresses problems of systems integration, compatibility, and multiple platforms.
• Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
• Resolves problems with software and responds to suggestions for improvements and enhancements.

Skills

We require the following skills:

• Proven software development experience in PHP
• Understanding of open source projects like Joomla, Drupal, Wikis, wooCommerce, etc
• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc.
• Good knowledge of relational databases, and of developing web services
• Experience in common third-party APIs (Google, Facebook, Zoom etc)
• Passion for best design and coding practices and a desire to develop new bold ideas
• Hands on Experience on Zend, Laravel etc. /li>
• Good hands-on experience at jQuery is mandatory

The Following Skills Are Desired:

PHP Developer with 2 to 3 years of software development.

B. Sc. degree in Computer Science or similar degree is preferred

Authority

• Develop models and train them,
• Set department objectives,
• Hire, promote, motivate, train and incentivize the team,
• Find and implement new technologies.

Responsibilities

• Architect, build, maintain, and improve new and existing suite of algorithms and their underlying systems,
• Implement end-to-end solutions for batch and real-time algorithms along with requisite tooling around monitoring, logging, automated testing, performance testing, and A/B testing
• Create the API’s to integrate with the system.
• Establish scalable, efficient, automated processes for data analyses, model development, validation and implementation,
• Write efficient and well-organized software to ship products in an iterative, continual-release environment,
• Contribute to and promote good software engineering practices across the team,
• Knowledge sharing with the team to adopt best practices,
• Actively contribute to and re-use community best practices.

Requirements

• University or advanced degree in engineering, computer science, mathematics, or a related field,
• 3+ years’ experience developing and deploying machine learning systems into production,
• Strong experience working with a variety of relational SQL and NoSQL databases,
• Experience with at least one cloud provider solution (AWS, GCP, Azure),
• Strong experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc,
• Industry experience building innovative end-to-end Machine Learning systems,
• Ability to quickly prototype ideas and solve complex problems by adapting creative approaches,
• Experience working with distributed systems, service-oriented architectures and designing APIs.
• Experience in Ed-tech
• Developing the question bank based on our content books and syllabus covered by the school
• Developing activity sheets
• Provide guidance to other SMEs to improve content accuracy, language (English usage, appropriate English sentence structure) and overall quality of the solution content for use by students.
• Ability to learn new tasks and concepts quickly.
• Self-motivated team player must be able to work independently.

Experience And Skills Required

• Mini. 2 yrs. experience into teaching or working on content development in Edtech
• Bachelor’s and Master’s degree in the relevant subject.
• Good knowledge of MS office
• Strong written and verbal English language skill is required.
• Knowledge and skills in areas such as mentoring; classroom management; alignment of curriculum and instruction; peer coaching
• Knowledge and understanding of effective strategies for instructing diverse learners
• Knowledge of national, state, and district standards and trends concerning instructional methods, resources, and strategies
• Evidence of proficiency with technology including presentation equipment, word processing and desktop publishing; and a willingness to innovatively apply technology appropriately and effectively in the library and other content areas
• Ability to plan and present information/training
• Effective communication, planning, organization, presentation, and leadership skills; ability to work with and motivate others
• Ability to work effectively and efficiently without constant supervision and under stressful timelines
• Ability to develop and maintain cooperative and effective professional relationships with teachers,and schools
• Ability and willingness to travel
• Prepares lesson plans, training materials and tutorials for district supported programs
• Listen to clients complaints and provide adequate solutions for their problem via phone or email.
• Propose potential products or services to top management to gather customer information and analyze customer needs.
• Handle and manage surveys in regards to resolving customer service problems.
• Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Requirements

• Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.
• 2 years of experience as a Customer Service Specialists or Customer Service Representative.
• Outstanding experience in working with customers via telephone, email, and chats.
• Excellent verbal and written communication skills.
• Proficient in MS Office.
• Quick decision-making skills.
• Excellent time management and organizational skills.
• Ability to multitask.
• Outstanding negotiation and conflict-resolving skills.
• Ability to work under pressure and prioritize tasks.
• Ability to work in a team with a positive attitude.
• Excellent customer service skills.
• Keep an eye on productivity of each machine and person. Reviewing the production data on a daily basis using the ERP.
• Developing relationships with suppliers to ensure that they can meet the demands of the company’s production schedule.
• Establishing budgets for projects and setting standards for quality control to ensure that projects are completed within budget.
• Directing the overall workflow of a print shop, including managing employees, establishing production schedules, and overseeing quality control.
• Maintaining inventory of supplies and materials needed to complete projects.
• Should be able to do the costing of various printing jobs.
• Should have had hands on experience on working of Web Offset, Sheet Offset and digital printing, CTP, binding and all printing and binding processes.
• Should have handled the production in a plant of minimum 100 workforce.
• Should have workable mechanical and electrical knowledge of machinery used in plant to monitor upkeep and maintenance of machines.

Role and responsibilities

• Utilize established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET
• Prepare and maintain code for various .Net applications and resolve any defects in systems.
• Prepare test based applications for various .Net applications.
• Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
• Manage defect tracking system and resolve all issues and prepare update for systems.
• Investigate and develop skills in new technologies
• Create technical specifications and test plans
• Monitor everyday activities of system and provide require support.

Qualifications

• Graduate degree in Computer science.
• Solving problems in adherence to the given guidelines and a compliance with strict quality measure would be paramount the expert would be expected to adhere to predefinedtimeline
• Developing the question bank based on our content books and syllabus covered by the school
• Developing activity sheets
• Provide guidance to other SMEs to improve content accuracy, language (English usage, appropriate English sentence structure) and overall quality of the solution content for use by students.
• Ability to learn new tasks and concepts quickly.
• Self-motivated team player must be able to work independently.

Experience And Skills Required

• Mini. 2 yrs. experience into teaching or working on content development in Edtech
• Bachelor’s and Master’s degree in the relevant subject.
• Good knowledge of MS office
• Strong written and verbal English language skill is required.