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Caldwell Communications Linkedin · Posted 1mo ago

Travel Account Specialist

Philippines

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Job Description

We are seeking Travel Account Specialists to assist clients with flight, hotel, and travel-related inquiries. This role focuses on ensuring smooth bookings and delivering accurate information to create excellent customer experiences.

Key Responsibilities

  • Handle travel-related inquiries via phone, email, or chat
  • Assist clients with bookings, modifications, and cancellations
  • Provide accurate details on travel options, schedules, and promotions
  • Maintain updated records of customer interactions
  • Escalate complex concerns to supervisors when necessary
  • Meet service quality and customer satisfaction targets

Schedule & Training

  • Rotating shifts, including nights, weekends, and holidays
  • Paid training on travel systems and company procedures

Qualifications

  • At least High School or Senior High School graduate
  • Excellent English communication skills and attention to detail
  • Customer-focused with strong problem-solving abilities
  • Basic computer knowledge and multitasking skills
  • Willing to work onsite in Cebu City
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