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Maxicare Healthcare Corporation Linkedin · Posted 25d ago

Customer Care Specialist

Philippines

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Indexed description

Responsibilities

  • Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members
  • Screens assess and process availment cases based on procedures and benefit applications guidelines
  • Responds to inquiries and complaints at first-hand resolution (if possible) on customers’ feedback and issues raised
  • Escalates complex availment cases based on set escalation procedures.
  • Complies to a pre-advised shift schedule and ensures to support Operations 24/7.
  • Ensures operating costs reduction by property implementing the use of office supplies/facilities including power, internet, and phones

Experience And Training

  • BPO or HMO experience is an advantage
  • 1 year BPO experience (Technical Support in Telco Account, CSR in Financial Account, or Healthcare Account )

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