Desktop Support Technician

Description

About Us:

We are a Chicagoland-based CPA firm with offices in Westchester, IL, Edina, MN and Schererville, IN. Our firm specializes in audit, accounting and tax services to employee benefit plans, labor organizations, not-for-profits organizations and governmental entities. We value our employees and offer a hybrid work environment to ensure a healthy work/life balance.

Position Overview (40Hrs. /Week)

Initially, the role requires five days on-site, with the potential for a hybrid schedule (one day working from home) after minimum 6 months. Standard hours are 8:00 AM to 4:30 PM. Responsibilities include troubleshooting hardware/software issues, responding to help request tickets, and configuring, assembling, installing workstations and peripheral equipment. You will provide PC support for Microsoft Windows 11, Microsoft 365, and other standard applications. Additionally, you will assist with user training programs and provide end-user support services on Saturdays from January through mid-April.

Job Responsibilities

• Serve as first point of contact for IT support requests
• Provide end-user support
• Provide troubleshooting support for MFA and VPN issues
• Respond to and set up requests via ShareFile portal
• Manage PC equipment maintenance (laptops, printers, etc.), including upgrades and repairs, directly or through third-party vendors
• Mobile device support
• Maintain an organized and efficient IT workstation area
• Offer after-hours support as needed
• Maintain asset inventory records
• Image PCs for deployment to ensure seamless setup
• AV support for conferences
• Provide client support services as directed
• Perform additional duties as assigned by the System Administrators

Qualifications/Experience Requirements

• Associate’s degree in computer science or equivalent professional experience
• Minimum of two years of hands-on IT support experience
• Strong troubleshooting skills with Windows 11
• Comprehensive knowledge of PCs and printing systems
• Basic understanding of networking environments and Active Directory
• Proficient in Microsoft Office
• Understanding of cybersecurity best practices

Preferred (but Not Required)

• Experience working within an auditing firm
• Experience with CCH and QuickBooks
• iOS support experience

Other Requirements

The ideal candidate will have excellent problem-solving skills, strong written and verbal communication abilities, and a customer- and team-oriented focus. They must be able to quickly learn new technologies and effectively multi-task. Good interpersonal skills are essential, as the role involves working with individuals at varying technical levels. Additionally, the candidate should be able to lift up to 50 lbs.

Travel Requirements

Provides support services to Northwest Indiana office, and may be required to visit MN office.

Benefits

• Competitive benefits package including vacation, sick leave, holidays, medical, dental, vision, 401(k), long/short-term disability, life insurance and a flexible spending account program
• Paid Parental Leave
• Dress for your day attire – jeans in the office and professional attire at clients
• Employee referral bonus
• Fun firm sponsored social events

Legacy Professionals LLP is an equal opportunity employer. All applicants must be eligible to work in the U.S.