Account Manager

Key Account Manager

Overview

The Key Account Manager serves as the primary point of contact for key customers, responsible for driving strong relationships, ensuring delivery against expectations, and improving overall customer experience. This role partners closely with internal teams to align on priorities, resolve challenges, and support business growth within assigned accounts.

Key Responsibilities

• Build and maintain long-term relationships with key customer stakeholders
• Act as the primary liaison between customers and internal teams to ensure successful delivery of products/services
• Lead regular business reviews, providing updates on performance, initiatives, and opportunities
• Develop deep understanding of customer needs, market trends, and business challenges
• Coordinate internal resources (operations, service, leadership) to meet customer expectations and performance metrics
• Support account planning, forecasting, and growth initiatives
• Identify and resolve issues proactively, including escalations and urgent customer needs
• Participate in customer negotiations, strategy discussions, and ongoing account development efforts
• Maintain consistent, responsive communication with customers and internal stakeholders

Qualifications

• 3–5+ years of experience in account management, customer success, or client-facing roles
• Experience working with large or strategic accounts preferred
• Exposure to manufacturing or industrial environments is a plus
• Strong communication and relationship-building skills
• Ability to manage multiple priorities and solve complex problems in a fast-paced environment

Why This Role

• High visibility role working with key customers and cross-functional teams
• Opportunity to influence customer experience and account growth
• Blend of relationship management, strategy, and operational execution