Support Representative

This is a remote position. This company is seeking a highly organized, tech-savvy Support Representative to join their team. This role combines customer support, administrative setup tasks, and content creation through screen recordings and documentation. The ideal candidate is sharp, dependable, a fast learner, and comfortable working in a tech-forward, B2B SaaS environment. Key ResponsibilitiesCustomer Support & Ticket Management- Manage up to 100 Zendesk tickets per week with timely, professional, and accurate responses. - Support customers via email and ticketing channels. - Troubleshoot issues and provide clear, step-by-step guidance. - Update, maintain, and optimize macros, canned responses, and support templates. Help Center Content & Training Materials - Create screen recordings, walkthrough videos, and visual tutorials to guide customers through the platform. - Write and update Help Center articles, FAQs, and onboarding documentation. Administrative & Platform Setup - Assist with setting up customer registration pages and other event-related configurations. - Populate customer details into templated contracts and manage light invoicing tasks. - Maintain organized internal documentation, spreadsheets, and project notes. - Work closely with the team to ensure all administrative setup tasks are completed accurately and on schedule. Requirements - 2+ years of experience in customer support, administrative operations, or a related role. - Strong experience with Zendesk or similar help desk platforms (Freshdesk, Intercom, Help Scout). - Excellent English writing and communication skills - able to produce clean, polished, professional text quickly. - Extremely computer-savvy, with the ability to learn new software and tools quickly. - Experience in a B2B or B2B SaaS environment is preferred. - Comfortable managing multiple conversations, tickets, and administrative tasks simultaneously. - Strong attention to detail, accuracy, and organization. Bonus Qualifications - Spanish-speaking/writing skills. - Background working in B2B or SaaS environments Benefits - Salary: $1,500–$2,000 USD per month - 100% Remote anywhere in Latam