US Customer Service Representative (WFH) | ZR_1216_JOB

This is a remote position. US Customer Service Representative (Remote)About PeoplePartners- At PeoplePartners, work feels different—in the best way. We’re aGreat Place to Work certifiedcompany built on a people-first mindset where your growth, voice, and wellbeing genuinely matter. - Here, you don’t just do a job—you build a career withglobal exposure, collaborate with international teams, and gain real opportunities to grow. We move fast, think smart, and celebrate wins together. If you’re looking for a workplace that’s modern, supportive, and full of momentum, you’ll fit right in. Role Overview- Think of this role as the bridge between curiosity and confidence. - As aUS Customer Service Representative, you’re not just answering questions—you’re guiding customers through decisions, smoothing out processes, and making every interaction feel effortless. From first inquiry to post-purchase support, you’ll help create a seamless experience that customers actually remember (for the right reasons). - If you enjoy solving problems, staying organized across moving parts, and being the calm, reliable voice customers trust—this is your space. Key Responsibilities:- Respond to customer inquiries via email, SMS, and CRM platforms. - Guide customers through product approvals and onboarding processes. - Provide post-purchase support and issue resolution. - Manage multiple communication channels simultaneously. - Coordinate with internal teams and external vendors. - Create product demos for distributors as needed. - Maintain accurate records in CRM systems. - Stay updated on tools, processes, and internal communications.

Requirements

Required Qualifications (Must-Have):- 2+ years experience in customer service or related roles. - Experience handling multiple communication channels (email, chat, SMS). - Strong problem-solving and customer management skills. - Ability to work independently in a remote setup. - Strong organizational and multitasking skills. Nice-to-Have: - Experience using CRM tools (Zoho preferred). - Experience supporting product-based or digital businesses. Preferred Qualifications:- Experience in fast-paced or scaling environments. - Exposure to onboarding or approval workflows. - Experience coordinating with cross-functional teams. Why Join PeoplePartnersThis is more than just a work-from-home role—it’s a chance to build a career with a company that invests in you. At PeoplePartners, you’ll enjoy: - Competitive salary and benefits package. - HMO coverage and leave credits. - 100% remote work setup with company-provided equipment. - Opportunities for career growth and internal mobility. - Ongoing training and learning opportunities. - A people-first culture that values collaboration and feedback. - Fun engagement activities and a supportive team environment. - Exposure to global clients and international business practices. If you’re looking for a role where your work makes a real impact—and where you’re supported every step of the way—this is it.Apply now and be part of something growing, global, and genuinely people-first. Work Details- Work Setup:100% Work From Home (Philippines-based). - Schedule:Monday to Friday | Night-shift. - Equipment:Company-provided. - Employment Type:Full-time. Benefits - Permanent Work-from-home setup - Company-provided equipment - Secondary Wi-Fi Modem - 21 Leave Credits Annually - Leave benefits begin on Day 1. - 100% conversion of UNUSED leave credits - HMO on Day 1 - 13th Month Pay - Monthly Gift Voucher - Milestone Tokens (Birthday/Anniversary/Christmas). - A Life Beyond the Screen #WorkLifeBalance. - Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.