Head of Key Accounts

Get Picked Up (GPU)

Sydney, NSW | Full-Time

This is a senior Account Management leadership role focused on maximising the

value of an established and growing client portfolio.

ABOUT US

Get Picked Up is a fast-growing Australian transport platform delivering pre-booked,

fixed-price journeys across corporate travel, disability, aged care, and insurance

sectors. Operating nationally, we’ve built a strong client base with consistent growth

and long-term partnerships.

As we scale towards a $100M+ revenue business, we are investing in

strengthening how we manage, retain, and grow our key accounts through a more

structured and commercially driven approach

THE OPPORTUNITY

We are seeking a Head of Key Accounts to lead and elevate our Account

Management function, with a clear focus on deepening client relationships,

increasing share of wallet, and driving long-term revenue growth.

Reporting to the Chief Commercial Officer, you will take ownership of our existing

client portfolio, ensuring every key account is proactively managed, commercially

optimised, and consistently growing.

This role is less about hunting new business and more about unlocking the full

potential of what we’ve already built, through structured engagement, strong

stakeholder relationships, and disciplined account planning.

You will also formalise and scale best-in-class account management practices,

ensuring consistency, visibility, and performance across the function.

KEY RESPONSIBILITIES

• Own and grow a portfolio of key accounts across disability, aged care, insurance,
• and corporate travel
• Drive revenue expansion through increased utilisation, service penetration, and
• contract growth within existing clients
• Establish and embed structured account management rhythms (weekly, monthly,
• quarterly reviews)
• Develop detailed account plans focused on growth opportunities, risk mitigation,
• and stakeholder mapping
• Build and maintain strong, trusted relationships with senior stakeholders, including
• C-level executives
• Lead client retention strategy, proactively identifying and addressing churn risks
• Implement customer engagement initiatives to strengthen partnerships and
• increase lifetime value
• Introduce clear performance metrics, reporting, and CRM visibility across all key
• accounts
• Lead, mentor, and scale a high-performing Account Management team
• Partner closely with Sales, Operations, and Executive Leadership to align on client
• strategy and delivery
• Identify cross-sell and upsell opportunities within the existing client base
• Ensure a consistently high standard of client experience and service delivery

WHAT SUCCESS LOOKS LIKE

• Consistent growth in revenue per account and increased share of wallet
• Strong retention rates and reduced client churn
• Deep, multi-level relationships across key accounts
• Clear, structured account plans in place across the portfolio
• High levels of client engagement and proactive communication
• Full visibility of account performance through CRM and reporting
• A disciplined, high-performing Account Management function
• Meaningful contribution to overall company revenue growth

ABOUT YOU

5+ years’ experience in Account Management, Key Account Management, or Client

Success

Proven track record of growing revenue within existing accounts (account

penetration and expansion)

Strong commercial mindset with a focus on ROI, margin, and long-term value

Demonstrated experience building structure and discipline within account

management teams

Experienced in managing and influencing senior stakeholders, including C-suite

Highly organised and process driven, with strong account planning capability

Natural relationship builder who balances customer needs with commercial

outcomes

Comfortable operating in a fast-paced, growth environment

Experience gained within Government, insurance, corporate travel, transport, healthcare, or logistics is

advantageous

REMUNERATION

Competitive base salary

Performance incentives aligned to account growth, retention, and client value

Designed to reward long-term revenue expansion and strong account stewardship

WHY JOIN US

Established client base with strong growth momentum

Clear opportunity to lead and elevate Account Management as a core commercial

function

Work directly with the CCO, CEO, and COO

High ownership and influence across the business

Play a key role in scaling towards a $100M+ organisation