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Harris Computer Linkedin · Posted 2mo ago

Sr Systems Engineer

Tennessee, United States

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Indexed description

Altera Digital Health

US or Canada -EST time

Role Overview

This is a remote position with rotating shift coverage and minimal travel requirements to support client needs and occasional on-site meetings.

Key Responsibilities

  • Implement, support, and maintain enterprise-level Citrix environments
  • Install, configure, and manage Citrix servers, ADCs, and related infrastructure
  • Identify opportunities to standardize, optimize, and automate existing processes
  • Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems
  • Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues
  • Engage in advanced technical problem-solving across multiple technology platforms
  • Participate in 24x7 on-call support rotations
  • Perform additional duties and special projects as assigned

Contribution to Team Synergy

  • Conduct comprehensive root cause analysis and problem management, sharing findings with the team to improve processes
  • Promote knowledge transfer and collaboration to enhance overall team expertise
  • Take ownership of assigned tasks and provide timely project status updates

Qualifications

Academic and Professional Requirements

  • Bachelor’s degree in Computer Science, Information Systems Management, or a related field, or equivalent practical experience
  • Citrix certification: CCA‑V – Citrix Virtual Apps and Desktops 7 Administration

Experience And Technical Skills

  • Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator, including assessments, planning, implementation, and upgrades or migrations in large-scale environments (2,000+ users), preferably within a healthcare setting
  • Preferred (but not required) Citrix certifications:
    • Citrix Certified Enterprise Engineer (CCEE)
    • Citrix Certified Professional – Virtualization (CCP‑V)
    • Citrix Certified Expert – Virtualization (CCE‑V)
    • Citrix Certified Professional – Networking (CCP‑N)
  • Hands-on experience with Citrix technologies, including:
    • Citrix Virtual Apps and Desktops (CVAD 2203 or later)
    • StoreFront
    • FsLogix
    • Citrix Provisioning Services (PVS)
    • Machine Creation Services (MCS)
    • Citrix Cloud and Citrix in Microsoft Azure
    • Troubleshooting Login Performance Issues
  • Strong understanding of Citrix architectural dependencies and industry best practices
  • Experience working in Microsoft Azure cloud environments
  • Familiarity with ITSM tools such as ServiceNow
  • 80-95k USD
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