Application Support Analyst II

Department: IT Operations

Location: Wichita, KS (On-site)

Status: Full-Time/ Salary

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Responsibilities And Expectations

Position Overview:

We are seeking a highly skilled and experienced Application Support Analyst III to join our dynamic IT team. This individual will be responsible for providing Level 2 and 3 support for core banking applications, troubleshooting and resolving complex application issues, and collaborating with business units to understand and translate application requirements into technical specifications. The role also involves managing application upgrades, patches, and integrations.

Key Responsibilities:

• Provide Level 2 and 3 support for core banking applications, including troubleshooting and resolving complex application issues.
• Collaborate with business units to understand application requirements and translate them into technical specifications.
• Manage application upgrades, patches, and integrations.
• Escalate issues to vendors as needed and coordinate with them to resolve application problems.
• Ensure the stability and performance of applications through careful monitoring and proactive maintenance.
• Utilize diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services.
• Maintain optimal uptime of in-house information systems and services.
• Update and write documentation and procedures and provide related training.
• Analyze, diagnose, troubleshoot, and resolve underperforming or inconsistent information systems processes.
• Assist with application-level user provisioning for new hires, personnel changes, and terminations.
• Follow established departmental procedures and checklists, as well as bank policies.
• Ensure compliance with internal controls and regulatory requirements.
• Other duties as assigned by supervisor or department head

Required Skills & Education

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Minimum of 5 years of experience in application support, preferably in the banking industry
• Strong understanding of core banking applications and systems
• Proficiency in troubleshooting and resolving complex application issues
• Experience with application upgrades, patches, and integrations
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of regulatory requirements and compliance in the banking industry

• Experience with ServiceNow and request management systems
• Familiarity with risk and compliance considerations in IT
• Knowledge of the role and functions of SFTP, Windows Services, and Single Sign-On
• Experience with scripting and automation

Equity Bank, a full-service, $5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What’s in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.