Customer Support Specialist

We’re seeking a compassionate, reliable, and skilled Customer Support Specialist to join our remote team, guiding callers through schedules, service options, new reservations, changes, and cancellations—ensuring every interaction is respectful, supportive, and efficient. Requirements - Deliver a consistently customer‐focused experience in a fast‐paced call centre environment - Manage high volumes of inbound calls in a timely and professional manner - Assist customers with booking, modifying, or cancelling reservations - Answer questions related to transit services and eligibility - Provide high‐quality care, support, and problem resolution - Apply strong soft skills—active listening, empathy, patience—especially during difficult calls - Maintain strict confidentiality, privacy, and ethical standards - De‐escalate challenging situations with calmness and professionalism - Represent the company with courtesy, integrity, and respect - Identify and communicate opportunities for service or process improvement - Collaborate effectively with colleagues and resolve conflict respectfully - Work independently with strong self‐motivation and reliability - Be open to coaching and performance feedback as part of continuous improvement - Follow all Standard Operating Procedures (SOPs), policies, and regulatory requirements - Contribute to a safe, inclusive, and supportive team environment Benefits - Generous Paid Time Off - 401k Matching - Retirement Plan - Visa Sponsorship - Four Day Work Week - Generous Parental Leave - Tuition Reimbursement - Relocation Assistance