Installation Coordinator

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More! 

• Performing the role of both Installation Coordinator and Material Handler,
• The Matrix Coordinator works with both internal and external customers, Technicians, Sales, and the Materials team to facilitate the installation of JCI projects at our customers’ locations. 
• Our Matrix Coordinators receive and move raw materials, parts and packing materials to prescribed departments and locations. 
• Performs cycle/physical counts when applicable.

• Work closely with our other internal departments to prioritize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Connect with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, accurate personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure timely installation completion for each installation job. 
• This includes initial installation meetings and each return trip thereafter.
• Build job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Supervise and verify timely delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all collaborators are advised of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
• Process all vital paperwork to ensure timely closeout of the installation. 
• This requires proven communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.
• Completes online orders for hardware, cable, and other miscellaneous items as required for the Sales & Service Office (SSO) for the Service and Installation departments and processes purchase orders to maintain the inventory levels in the SSO warehouse.
• Tracks and follows up with vendors and internal partners on encouraged receipts to resolve any delays or extended lead times. 
• Communicates these delays to stakeholders as needed.
• Ensures that the warehouse is a safe, organized, and secure facility and takes immediate corrective action vital to regain compliance when defaults are found.
• Pulls and issues hardware as the need arises for installation and service jobs as required.
• Opens and unpacks shipments, verifying contents against packing slip and original order. 
• Maintains control logs and copies of all invoice transactions for material procurement and material handling as per federal, state, and local regulations.
• Operates hand trucks and other equipment per JCI EHS guidelines as needed. 
• May handle empty skids, pallets, and miscellaneous dunnage, and stack or store as required. 
• Uses assigned Personal Protective Equipment (PPE) as detailed in JCI Safety guidelines to ensure safety remains the top priority.
• Connect with customers, both internal and external, via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments.
• Other duties and administrative activities as assigned.

Required

• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong interpersonal skills.
• Ability to communicate in a professional business manner. 
• Knowledgeable in Microsoft (Especially Outlook and Excel).

• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast paced, team-oriented environment