HR Operations & Systems Coordinator

About the Company

Founded in 1937 in Milan, Mapei is a leading global chemical manufacturing company serving the construction industry worldwide. We've contributed to some of the world's most important architectural and infrastructural projects, with over €4 billion turnover in 2023 and operations spanning 57 countries across 5 continents. The company employees over 13,000 staff worldwide.

Our Brisbane facility is truly state-of-the-art, producing over 57,000 tons of product annually and housing our R&D laboratories, quality control facilities, training centre, and Australian Head Office. We're expanding into Victoria in 2026 with a new Melbourne site, creating exciting growth opportunities.

As a market leader, we're proud to be ranked among "World's Best Employers" by Forbes and Statista, recognized for our excellence in corporate impact, talent development, gender equality, and social responsibility.

About the Opportunity

The HR Operations & Systems Coordinator provides high‑quality administrative and coordination support across the full employee lifecycle, including recruitment support, onboarding and offboarding, induction, HR documentation, compliance, HRIS data management, reporting, training coordination, staff communications, and engagement activities. The role is responsible for ensuring HR processes are delivered accurately, efficiently, and in line with organisational policies and legislative requirements. By maintaining strong HR systems, documentation, and service delivery, the HR Operations & Systems Coordinator contributes to a positive employee experience and supports the effective functioning of the HR team.

Main Duties and Responsibilities

• Manage end-to-end onboarding processes, including preparing employment offers, employment contracts, new starter documentation, system access requests, and welcome packs
• Facilitate smooth offboarding by preparing termination documentation, coordinating exit checklists, collecting company property, and processing system deactivations
• Organise and deliver the company’s induction program, ensuring new employees receive a consistent and engaging introduction to the organisation
• Prepare, issue, and maintain employment‑related documentation such as contracts, variations, salary increase and or bonus letters, and policy and toolbox talks acknowledgements
• Maintain and update HR reporting dashboards and metrics, including workforce data, onboarding/offboarding statistics, training compliance, and other key indicators
• Support the development of clear and engaging communication materials that promote organisational initiatives, policy updates, and cultural activities
• Serve as the primary contact for HR‑related queries, managing the HR inbox and ensuring all enquiries are responded to promptly, professionally, and in line with HR service standards
• Provide timely and professional support to employees and managers on HR processes, policies, and systems
• Support in coordinating end to end Recruitment activities
• Supporting the development and implementation of HR policies and procedures
• Lead and contribute to HR projects, process improvements, and initiatives that enhance the employee experience.

About You

You are a reliable and organised professional who thrives in a fast-paced and dynamic environment. You take pride in accuracy and understand the importance of attention to detail. You enjoy having variety in your day, working autonomously whilst being a vital part of the wider HR team. You have the ability to prioritise tasks and know when to act with urgency when it comes to working to tight deadlines.

What You Bring

• A tertiary qualification in Human Resources or related field (or studying towards the qualification)
• 3–5 years’ experience in HR coordination, HR administration, or HR operations, with strong capability across onboarding, HRIS, documentation, and compliance
• Understanding of HR practices and legislation
• Experience managing onboarding, offboarding, and employment documentation processes
• Experience using HRIS platforms with a strong focus on data accuracy and system administration
• Strong organisational and administrative skills with high attention to detail
• Experience coordinating training, events, or staff engagement activities
• Excellent written and verbal communication skills, including experience drafting staff communications
• Medium to high level IT capability, including MS Teams, HRIS platforms (e.g., Oracle HR), eLearning systems, and company intranet tools
• High level of accuracy, attention to detail, and commitment to quality
• Strong ability to prioritise, multi‑task, and meet deadlines in a fast‑paced environment.

Why Choose Mapei?

Job Security & Growth Join a stable, growing company with 87 years of success and substantial expansion plans. Our upcoming Melbourne facility opening in 2026 creates exciting career advancement opportunities.

Global Recognition Be part of a company recognized as one of the "World's Best Employers" by Forbes and Statista.

Competitive Package We offer a competitive remuneration package designed to attract outstanding candidates, reflecting the pivotal nature of this role.

Location Based at our Wacol Facility in Brisbane West.

Next Steps

If you have the skills we're looking for, we'd love to hear from you! This is an exciting opportunity to join a respected global company where your expertise will make a real difference to our operations and growth.

We're looking for candidates who meet our requirements and have the experience outlined above. If this sounds like you and you're excited about this role, we encourage you to apply.

How to Apply

Submit your resume and a brief cover letter telling us why you're interested in joining the Mapei Australia team. We look forward to learning more about you and discussing how you can support our HR team.

Please note that applications will be assessed as they are received, and shortlisted candidates may be contacted for interview prior to the application deadline.