Customer Success (m/f/d)

Your mission - Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion - Continuously improve CS processes, playbooks, and tooling - Act as primary point of contact for key accounts and build long-term customer relationships - Monitor customer health scores and proactively identify risks and opportunities - Collaborate with CS Engineers and Support to resolve complex product or technical topics - Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements - Support self-service formats such as our knowledge base and customer learning portal - Take ownership of operational excellence in the CS function and drive efficiency at scale Your profile - Based in Germany - Proven experience driving onboarding, retention, and renewals across multiple accounts - Familiarity with Rocketlane, Zendesk or similar CS/Support tools - Strong operational mindset — structured, analytical, and hands-on - First experience mentoring or coordinating small project teams (leadership potential) - Excellent communication and stakeholder management skills in English (German a plus) - A proactive, customer-first mindset and passion for building scalable processes Why us? - 100% remote work and full flexibility over your schedule - A transparent, trust-based culture in an international SaaS scale-up - Modern tools, data-driven processes, and fast decision-making - 2–3 offsites and workshops per year for strategy, connection, and team spirit - High level of autonomy and clear development paths - The opportunity to actively shape a fast-growing SaaS company - Steep learning curve in customer success, onboarding, software processes & content creation - Close collaboration with our Customer Success and Product teams - Flexible working hoursPlease send your application to [email protected]