Implementation Analyst

Are you a highly motivated, analytical problem-solver looking to launch your career in project management and technology? Banyan Technology, a leading SaaS company in Rocky River, OH is seeking an Implementation Analyst to join our growing client-facing software implementation team. This is an exciting entry-level opportunity designed to fast-track your career, with the goal of promoting you to an Implementation Lead within your first year!

What You'll Do:

As an Implementation Analyst, you'll gain hands-on experience in all facets of software implementation for our cutting-edge logistics platform. You'll work closely with a Senior Implementation Lead, learning the ropes of project management, software configuration, and the fundamentals of the domestic over-the-road shipping industry.

Your day-to-day will involve:

• Learning our Software: Dive deep into Banyan Technology's comprehensive software features, becoming a true product expert.
• Client Collaboration: Hone your communication skills by listening to clients' business needs, explaining solution options, and explaining committed scopes of work.
• Project Support: Assist in managing multiple implementation projects in parallel, ensuring deliverables are met and projects stay on schedule and budget.
• Software Configuration: Learn to configure our software to meet unique client requirements, addressing client solution needs with the rich feature set available in our product.
• Problem-Solving: Effectively leverage internal resources and teams to deliver an exceptional client experience.

What We're Looking For:

• Education: A Bachelor's degree is preferred in Management Information Systems (MIS), Logistics, or any analytical program.
• Analytical Mindset: You enjoy breaking down complex problems and finding effective solutions.
• Communication Skills: Strong written and verbal communication is a must. You'll be interacting directly with clients and internal teams.
• Organizational Prowess: You can juggle multiple tasks and projects simultaneously without missing a beat.
• Positive Demeanor: A can-do attitude and a positive outlook will help you build strong relationships with our clients.
• Technical Aptitude: You're comfortable learning new software and technology quickly. (No prior software development or SQL skills required!)
• AI Proficiency: We appreciate candidates who are comfortable with and can leverage AI tools to simplify repetitive tasks and enhance efficiency.
• On Site: This role is based in our Rocky River, Ohio Office.

Why Banyan Technology?

This isn't just a job; it's a launchpad for your career! We're committed to your growth and provide the tools and mentorship you need to succeed.

• Accelerated Growth: Our goal is for you to be promoted to an Implementation Lead within your first year, managing your own portfolio of projects.
• Impactful Work: Contribute directly to the success of our clients and the growth of Banyan Technology.
• Competitive Compensation: This is a salaried position with a variable compensation component (typically 10% of base). Your variable pay will be based on your individual skill development, utilization, on-budget project delivery, customer satisfaction, and the company's monthly recurring revenue (MRR) growth.
• Entry into Project Management: This role provides an excellent foundation and direct pathway into the exciting field of project management.
• Collaborative Environment: Join a supportive team where learning and teamwork are highly valued.

If you're ready to jumpstart your career in a dynamic and growing SaaS company, we encourage you to apply!