General Operations Manager

Operations Manager

High-End Landscape Design & Construction

Greenroots Design Firm

GreenRoots Design Firm is a high-end landscape design and construction company specializing in thoughtfully designed, detail-driven outdoor environments that seamlessly blend architecture, horticulture, craftsmanship, and lifestyle. From custom pools and outdoor living spaces to complex planting installations, lighting, irrigation, hardscape construction, screening, pergolas, and estate-level property enhancements, every project is approached with intention, creativity, and long-term functionality in mind.

Our mission is to serve as trusted landscape design consultants who partner with our clients to create thoughtful, enduring outdoor spaces through honest guidance, responsible construction, and clear communication. We approach every project as a relationship built on trust—not a transaction—prioritizing our clients’ long-term interests over quick decisions or inflated scope. By setting clear expectations, acting transparently, owning our mistakes, and delivering consistent excellence, we guide each project with integrity from start to finish, helping clients make confident, well-informed decisions that truly enhance the way they live.

Position Summary

The Operations Manager serves as a central operational leader within the company, helping bridge the gap between design vision, field execution, customer experience, and internal operations. This role is responsible for helping ensure that complex, high-end landscape projects are executed with organization, professionalism, accountability, and attention to detail from pre-construction planning through final completion.

This position plays a critical role in maintaining operational clarity across multiple moving parts including project coordination, scheduling, subcontractor management, client communication, budgeting visibility, team accountability, and company-wide systems. The ideal candidate understands the unique demands of luxury residential landscape construction and thrives in an environment where quality, communication, craftsmanship, and client experience are held to exceptionally high standards.

This role requires someone who can think proactively, maintain composure under pressure, solve problems quickly, communicate professionally with both clients and field teams, and help create

structure within a fast-paced design/build environment.

Core Responsibilities

Operational Leadership & Project Flow

• Help oversee operational flow across design, estimating, pre-construction, installation, and project completion
• Maintain visibility across all active projects including scheduling, labor allocation, procurement timelines, subcontractor coordination, and outstanding items
• Help ensure projects move efficiently from sales and design handoff into successful field execution
• Create and improve systems that increase accountability, efficiency, communication, and organization company-wide
• Identify operational bottlenecks, project risks, scheduling conflicts, and inefficiencies before they escalate
• Support leadership in aligning daily operations with long-term company goals, profitability, and growth

High-End Project Coordination

• Assist in coordinating complex residential landscape construction projects involving pools, patios, outdoor living spaces, planting, lighting, irrigation, drainage, masonry, carpentry, and specialty installations
• Help maintain detailed project schedules and sequencing between internal teams, vendors, and subcontractors
• Coordinate material procurement, lead times, deliveries, inspections, permits, and site logistics
• Maintain organized project documentation including scope details, selections, revisions, change orders, and field communication
• Support project managers and field leaders in maintaining project momentum, organization, and execution standards
• Help uphold quality control expectations throughout all phases of construction and installation

Design & Client Experience Integration

• Help ensure the original design intent and customer expectations remain aligned throughout project execution
• Support a high-touch client experience centered around professionalism, responsiveness, transparency, and trust
• Assist in guiding clients through selections, scheduling updates, project changes, and construction coordination
• Help maintain the company’s reputation for thoughtful execution, detail-oriented craftsmanship, and clear communication
• Assist in resolving client concerns proactively, calmly, and professionally

Team Leadership & Accountability

• Support office staff, project managers, designers, horticulture staff, and field teams through organization, communication, and operational leadership
• Help reinforce company standards surrounding professionalism, quality, accountability, communication, and respect
• Assist leadership with hiring efforts including recruiting, interviewing, onboarding, and team integration
• Help identify staffing gaps, operational weaknesses, and opportunities for employee development
• Support corrective conversations, coaching, performance management, and employee accountability in a professional and solution-oriented manner
• Help foster a culture built around teamwork, growth, ownership, and pride in craftsmanship

Financial & Administrative Oversight

• Help maintain operational visibility on project budgets, labor usage, production efficiency, and job costing
• Assist with tracking project progress against budgets and timelines
• Coordinate operational documentation including contracts, insurance certificates, permits, subcontractor paperwork, W-9s, and related compliance items
• Support internal reporting, payroll coordination, vendor management, and administrative systems as needed
• Help leadership maintain accurate operational forecasting and project visibility

Qualifications

• Strong organizational skills with the ability to manage multiple moving projects simultaneously
• Excellent communication and interpersonal skills across clients, vendors, subcontractors, leadership, and field teams
• Ability to proactively problem solve and remain composed in a fast-paced environment
• High level of professionalism, accountability, and follow-through
• Understanding of landscape construction sequencing, logistics, and project coordination preferred
• Experience in operations management, project coordination, construction management, or landscape construction preferred
• Experience within luxury residential construction or high-end landscape design/build environments strongly preferred
• Familiarity with project management software, scheduling systems, and operational tracking platforms preferred

Success in This Role Looks Like

• Projects move through construction with increased organization, efficiency, and accountability
• Communication between office, field teams, subcontractors, and clients becomes clearer and more proactive
• Clients feel confident, informed, and supported throughout the entire project experience
• Field execution remains aligned with design intent and company quality standards
• Operational issues are identified earlier and resolved more efficiently
• Leadership gains improved visibility into schedules, budgets, staffing, and operational performance
• Employees feel supported while still being held accountable to high standards
• The company continues scaling in a way that protects quality, culture, profitability, and customer experience

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off