Kaplan
Remotejobs · Posted 1mo ago
Workforce Planning Analyst
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Indexed description
Workforce Planning Analyst responsible for analyzing call center volume, productivity, and patterns to optimize staffing levels. Collaborates with contact center leadership to develop workforce strategy, manages Genesys Workforce Management application, and performs other duties. Requirements - Bachelors Degree - 2+ years experience as a Real Time Analyst (RTA) or WFM role - Prior experience with ACD Queue Routing, Skilling, and Scheduling Benefits - Hybrid work model - Voluntary Provident Fund - Gift of Knowledge Program - Comprehensive health benefits - Generous Paid Time Off - Gratuity
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