Customer Success Representative - with German (m/f/d)

About the role:

Restaurants across Lithuania, Germany and beyond are discovering Saltz every day. Your job is to make sure that discovery turns into something real - a first order, a meaningful connection through excellent customer service, and a customer who sticks around. As our Customer success manager for the Lithuanian & German market, you're the voice that gets them there.

You can work remotely from anywhere within the EU, as long as you’re in the CET time zone. This is a full-time role.

What you will be doing:

• Inbound calls of restaurants to help them solve their ordering and delivery challenges and provide effective solutions
• Identify opportunities for account growth, including cross‑selling capabilities and driving additional revenue when relevant
• Call newly registered restaurants that have shown interest in a high daily volume. Follow a structured cadence (calls, emails, WhatsApp) to qualify, convince, and onboard them within 10 days
• Handle written communication channels, including reviewing and registering claims.
• Communicate with all related stakeholders across the company to ensure smooth resolution and information flow

What you need:

• 1–3 years inside sales, telesales, or customer outreach experience. Experience in high-volume call environments preferred
• You speak Lithuanian, English and German on C1 level
• Strong phone presence, persuasive communication, and objection-handling skills
• Comfortable with multi-attempt outbound cadences and target-driven work
• Experience with CRM and ticketing systems (Salesforce or HubSpot or Zendesk)
• Results-driven, organized, and able to manage many leads/accounts simultaneously
• Basic understanding of restaurant industry needs is a plus

Salary: 25,000 - 30,000 EUR gross yearly

Interview process:

1. Initial Call with TA Partner (30')
2. Interview with Hiring Manager / Head of Customer Success Team (45')