Operational Enablement Manager

Miratech is seeking a seasoned Operational Enablement Manager to own, implement, and govern the end-to-end operational and financial lifecycle of their cloud Managed Services portfolio. Requirements - 5+ years of experience in roles such as Service Delivery Manager, Managed Services Lead, Technical Operations Manager, or Project/Program Manager within IT services environments. - 3+ years of hands-on experience in cloud-managed services operations within a professional services environment. - Deep practical knowledge of ITSM frameworks in complex, client-facing delivery. - Demonstrated experience owning operational financial models: forecasting, service planning, cost optimization, and margin analysis. - Solid project management fundamentals: risk, change, scope control, escalation, and stakeholder management across concurrent engagements. - Working knowledge of automation frameworks and AI-assisted tooling applied to service operations. - Proficiency with ITSM platforms (e.g. ServiceNow, Jira), project management tools (e.g. MS Project, Asana), and knowledge management systems (e.g. Confluence, SharePoint). - Advantageous) Familiarity with CCaaS platforms and CX infrastructure operations (e.g. Genesys Cloud or comparable enterprise contact-centre solutions). Benefits - Competitive pay and benefits - Relocation program - Health insurance - Language courses - ForeverRemote work culture - Growth mindset - Global impact - Welcoming multicultural environment - Social sustainability values