ENTERPRISE ARCHITECT (SERVICENOW AND MANAGED SERVICES)

Role Overview

We are seeking a highly experienced Senior Solution Architect (15+ years) to lead the design, governance, and delivery of an enterprise-scale ServiceNow platform within a large multinational oil and gas organization operating in the UAE and globally.

This is a cross-CoEI (Center of Excellence & Innovation) role, requiring architectural leadership across all major ServiceNow platform domains rather than a single module focus. The architect will ensure cohesive, scalable, and value-driven solutions across the enterprise.

While ITAM is a key program focus, this role requires broad, multi-module expertise spanning ITSM, ITOM, SecOps, HRSD, Workplace Service Delivery (WSD), and ServiceNow AI / market-facing AI capabilities.

The architect will operate within a SAFe delivery model and CoE structure, ensuring alignment to enterprise architecture, governance standards, and business outcomes.

Key

Responsibilities

1. Enterprise Platform Architecture

- Define and own the end-to-end architecture across the ServiceNow platform. - Establish cross-domain architectural standards, patterns, and guardrails. - Ensure consistency and interoperability across all ServiceNow modules. - Drive platform scalability, resilience, and long-term sustainability. 2. Cross-CoEI Architectural Governance

- Provide architectural oversight across all CoE domains (ITSM, ITOM, ITAM, SecOps, HRSD, WSD, AI). - Govern design decisions across Agile Release Trains (ARTs). - Lead architecture review boards and enforce design authority. - Define reusable frameworks and shared services across domains. 3. Multi-Domain Solution Design

- Design integrated solutions spanning multiple ServiceNow modules. - Ensure alignment between IT, HR, Security, Workplace, and Operations workflows. - Define enterprise-wide data strategies and service models. - Drive adoption of CSDM across all domains. 4. Platform Strategy & Roadmap

- Define and evolve the ServiceNow platform roadmap across all business units. - Align platform capabilities with business transformation goals. - Identify opportunities to leverage AI and automation across workflows. 5. Integration & Ecosystem Architecture

- Architect integrations across ERP (SAP), HR, Finance, Security, and cloud platforms. - Define API strategies and event-driven architectures. - Ensure seamless data flow across enterprise systems. 6. SAFe & Delivery Alignment

- Provide architectural leadership within SAFe. - Support PI Planning and architectural runway definition. - Ensure alignment between architecture and delivery execution. 7. Risk, Security & Compliance

- Ensure compliance with UAE regulatory and enterprise security standards. - Align platform architecture with SecOps capabilities. - Mitigate risks across data, integrations, and platform design. 8. Leadership & Stakeholder Engagement

- Act as a trusted advisor to senior stakeholders. - Mentor architects and senior technical consultants. - Drive alignment across business and IT leadership. Technical Platform

Requirements

Cross-Platform Expertise

- Deep experience across:- ITSM - ITOM (Discovery, Service Mapping, Event Management) - ITAM (HAM, SAM Pro) - SecOps (Security Operations, Vulnerability Response) - HR Service Delivery (HRSD) - Workplace Service Delivery (WSD) - ServiceNow AI / GenAI / Market Solutions - App Engine / CSDM

Platform Architecture & Data

- Expertise in CMDB and CSDM across enterprise domains. - Strong understanding of cross-module data relationships. - Ability to design enterprise-wide data strategies. Integration Architecture

- Strong experience with enterprise integrations (SAP, HR, Finance, Security). - API strategy (REST/SOAP) and event-driven architecture. Platform Governance

- Experience defining development standards and CI/CD strategies. - Oversight of instance strategy, upgrades, and release governance. AI & Automation

- Experience leveraging ServiceNow AI capabilities. - Ability to embed AI into enterprise workflows responsibly. Required Experience & Qualifications

- 15+ years of IT experience with 7–10+ years on ServiceNow. - Proven experience as an enterprise ServiceNow Solution Architect. - Experience across multiple ServiceNow modules (not single-domain). - Strong experience in large, multinational environments. - Experience in SAFe and CoE operating models. UAE-Specific Requirements

- Experience in UAE/GCC enterprise environments (oil & gas preferred). - Understanding of regional compliance and operating models. - Ability to work in multicultural, distributed teams. Preferred Certifications

- ServiceNow CTA (highly desirable). - Multiple CIS certifications across modules. - SAFe Architect or Agilist certification. Key Competencies

- Enterprise-level architectural thinking. - Strong governance and decision-making ability. - Ability to design across multiple domains. - Strong stakeholder influence. Success Measures

- Cohesive architecture across all ServiceNow domains. - Successful multi-module platform adoption. - Alignment between business outcomes and platform capabilities. Additional Notes

This role is responsible for ensuring the ServiceNow platform operates as a unified enterprise capability rather than siloed implementations, driving maximum business value across all domains.

Vertical

Technology