Assistant Manager
Indexed description
In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
To support our continued expansion plans, we are currently recruiting for a Assistant Manager to join our hardworking, dedicated team in this busy centre.
- Are you a Technician looking to expand your responsibilities and move into a management role?
- Do you have a passion for customer relations and enjoy dealing with changing priorities and varied workstreams?
About The Role
As an Assistant Manager, you will work alongside the Centre Manager who will train you in all aspects of how to manage the operation in all areas including people, service operations, car count, profit, sales and administrative duties.
This is a hands-on role; our Assistant Managers also spend time in the service bays with the team, assisting when necessary to ensure a seamless and timely operation is maintained.
Required
You should be qualified to a minimum of Level 2 in light vehicle maintenance, able to carry out minor fast fit repairs or servicing as and when required, according to the demands of the business operation. The ideal candidate will:
- Be proactive with a positive attitude and a desire to deliver great customer service
- Be sales driven, aiming to meet and exceed financial targets set for the centre
- Look to assist the team in continuing to build a strong reputation for our brand within the local area
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Bonus scheme paid monthly
- Performance bonus
- Quarterly bonus
100% Commitment to Customer Service
The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Required Criteria
- Level 2 in light vehicle maintenance
- Automotive service: 2 years (preferred)
- Full Driving Licence (preferred)
- customer service 2 years (preferred)
- Management experience 2 years (preferred)
Contract Typefulltime
SalaryFrom £32,000.00 Yearly to £34,000.00 Yearly
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