New System Sales Inside Sales Administrator

Provide sales support for NES Engineers. Provide Administrative and Sales Support to the Existing Building Sales Team and the President/Sales Manager.

Primary Essential Duties And Responsibilities

• Working safely is our company’s number one business objective. It is the responsibility of each employee to comply with all safety and health requirements whether established by the company or by federal, state or local law. Each employee must be dedicated in his or her safety responsibility while conducting business. It will be a condition of employment that all employees are expected to work safely and contribute to the safety of others.
• Act as Liaison for external customers, EBS Sales and Contracting parties in the company, assuring excellence in communications (written and oral) and customer service.
• Assist Inside Sales Team Leader, Inside Sales Engineer TL, & management team with projects as needed. Back up Receptionist daily during lunch and breaks. Investigate issues as direct by Sales Manager.
• Attend occasion customer site visits.
• Coordinate ship schedules with factory, sales engineer, third party vendors & customers. Coordinate IOM’s to send or make sure they have been sent to customer in a timely manner once all products and variation items have shipped.
• Manage Bid Report (add new projects and customers) and provide back up to bid report.
• Coordinate Owner Training with the service/controls department.
• Coordinate with Representative Financial Department to obtain credit job approvals.
• Ensure quality of data in documents transition to operations team.
• Enter orders in product ordering system.
• Maintain and update project shipping schedule for customers.
• Provide back up support for receptionist and marketing department with regard to office supplies and office functions. Print documentation for events.
• Organize and maintain plan room of past and upcoming jobs. Organize and maintain sales proposals, documentation, and templates on the server.
• Perform a customer service role to internal customers, primarily to NSS Account Managers and the Sales Manager. Organize and maintain warehouse space for parts purchased by HEP Service, track projects and ensure throughput from EBS sale to fulfillment including ordering parts.
• Track freight claims that have been reported and entered to keep customer informed.
• Process new jobs by creating red job files/electronic files. Process Sales commission reports bi-monthly.
• Provide equipment summary with shipping information to customers daily by utilizing Actuate reports: Equipment Back Log, Ship Schedule, & Order Schedule reports.
• Receive and return calls, mail, and e-mail request from external and internal customers.
• Request Office Aging/ DBO Report from representative monthly.
• Update bid job list daily utilizing SRI & Dodge System, update weekly equipment shipping list for NSS and EBS.
• Work with Daikin & third party vendors to process warranty and damage claims.
• Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education And/Or Experience

High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc. plus 3 years related experience and/or training. Equivalent combination of education and experience considered.

Required Certificates, Licenses, Registrations

State driver’s license, auto insurance, auto registration, acceptable driving record.

Preferred Certificates, Licenses, Registrations

None indicated.

Software Skills Required

___ Basic _X__ Intermediate ___ Advanced

Specific Programs And/or Skills

Specialty software training provided upon hire.

Communication Skills

This individual must possess the ability to communicate with all levels of the organization; as well as, external vendors, business contacts, existing customers and potential customers.

Working And/Or Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical Office work environment. The noise level in the work environment is usually low.

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; color vision.

TEAMWORK

• Demonstrate and promote a spirit of cooperation and teamwork throughout the company;
• Continually look for ways to improve our processes and ability to serve our customers effectively;
• Continually strive to improve personal performance. Take an active role in seeking training or other opportunities for growth and development.