Manager - Email and SMS Strategy and Operation (Memphis, TN or Remote in USA)

We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

We are seeking a strategic and results-driven Manager, Email & Text Strategy and Operation to lead the planning, execution, and optimization of our lifecycle and promotional messaging programs. This role owns end-to-end email and text performance—balancing customer experience, operational excellence, compliance, and measurable business impact.

You will partner closely with Marketing, Analytics, Technology, Creative, and Compliance teams to build scalable, data-led communication strategies that drive engagement, conversion, and long-term customer value. Experience with peer-to-peer (P2P)/ endurance fundraising (non-profit) is highly valued.

Key Responsibilities

People & Cross-Functional Leadership

• Direct management to lead, mentor, and develop a team supporting email and text execution.
• Act as a trusted partner to other divisions such as Marketing, Analytics, Product, Customer Experience, and Legal teams etc.
• Communicate clearly and effectively with both technical and non-technical audiences.

• Own, but not limited to, the Fitness email and SMS channel strategy, aligning messaging, cadence, and personalization with business objectives and customer lifecycle needs.
• Develop and maintain a channel roadmap that balances innovation, optimization, and operational stability.
• Identify opportunities to enhance segmentation, automation, testing, and personalization to improve performance and customer experience.

• Oversee day-to-day execution of email and SMS campaigns, ensuring accuracy, on-time delivery, and adherence to brand and compliance standards.
• Manage campaign QA processes, deployment workflows, and issue resolution.
• Partner with Marketing and Creative teams to translate business needs into effective channel execution.

• Establish and monitor KPIs (e.g., deliverability, engagement, conversion, revenue impact).
• Lead A/B testing and experimentation strategies across subject lines, content, timing, frequency, and personalization.
• Deliver regular performance reporting and insights to stakeholders, with clear recommendations for improvement.

• Serve as the primary owner for email and SMS platforms (e.g., ESPs, CDPs, marketing automation tools).
• Collaborate with Technology teams on integrations, enhancements, and vendor management.
• Ensure data integrity, list hygiene, and scalable automation frameworks.

• Ensure all messaging complies with CAN-SPAM, TCPA, GDPR/CCPA, and internal governance requirements.
• Monitor deliverability, sender reputation, opt-in/opt-out management, and industry best practices.
• Stay current on evolving regulations, channel trends, and emerging capabilities.

Required

• 5+ years of experience in email and/or SMS marketing.
• Requires minimum of 2 years or more experience in direct management and/or leadership. (at least 5 years preferred)
• Hands-on experience with enterprise email/SMS platforms and marketing automation tools.
• Strong understanding of segmentation, automation, deliverability, and compliance.
• Analytical mindset with experience using data to guide decisions and measure impact.

• Background in nonprofit industry. Experience with peer-to-peer (P2P), Fitness, Endurance fundraising is highly valued.
• Experience working with CDPs, CRM systems, and data warehouses.
• Familiarity with SQL or advanced analytics tools.
• Experience scaling or transforming email/SMS programs in a growing or complex organization.

The following Benefits & Perks apply to Full-Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.