Business Process Manager (eCommerce & ERP Integration)

Business Process Manager – eCommerce & ERP Integration

The Business Process Manager is responsible for defining, harmonizing, and governing end-to-end business processes related to the integration of a global eCommerce platform with multiple ERP systems.

The role acts as a bridge between business stakeholders and IT teams, ensuring scalable, compliant, and high-quality integrations.

Key Responsibilities

Integration & Solution Alignment

• Translate business requirements into process and data models
• Collaborate with integration and technical teams to ensure proper implementation
• Validate integration flows, including:
• Orders, payments, invoicing
• Product, pricing, and promotions
• Inventory and availability
• Customer and master data
• Order fulfillment tracking
• Ensure consistency in integration standards and data models

Stakeholder & Requirements Management

• Act as the main interface between business and IT teams
• Facilitate workshops to gather and prioritize requirements
• Manage scope, dependencies, and change requests

Governance, Quality & Compliance

• Define and enforce process and integration governance
• Ensure compliance with financial, tax, and data regulations
• Define acceptance criteria and support testing phases (SIT/UAT)
• Maintain up-to-date documentation

Continuous Improvement & Operations

• Monitor process performance and KPIs (accuracy, lead time, error rates)
• Identify automation and optimization opportunities
• Support incident and problem management
• Drive continuous improvement initiatives

Required Skills

Business & Process Skills

• Strong understanding of end-to-end eCommerce processes
• Ability to balance global standards with local needs
• Analytical and problem-solving skills

Technical Knowledge

• Understanding of integration concepts: APIs, REST/SOAP, middleware
• Knowledge of ERP systems (SAP or similar)
• Ability to work with technical teams without being a developer

Communication & Collaboration

• Strong communication and facilitation skills
• Ability to work with cross-functional teams
• Ability to influence stakeholders without direct authority

Support & Coordination

• Provide second-level support
• Coordinate external partners
• Train stakeholders on new processes

Qualifications

• Bachelor’s or Master’s degree in Business, Information Systems, Engineering, or related field
• 5–10 years of experience in business process management, eCommerce, or ERP integration
• Experience with eCommerce platforms and integration solutions
• Experience in global and complex environments

Key Attributes

• Innovative mindset and ability to challenge the status quo
• Strong organizational and coordination skills
• Adaptability in fast-changing environments