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Jade Global Linkedin · Posted 2mo ago

Sr Business Analyst

Panama

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Indexed description

Sr Business Analyst1

Key Responsibilities

  • Act as a primary liaison between business users and technical teams for Salesforce Sales Cloud and Service Cloud initiatives
  • Lead requirement gathering sessions, stakeholder interviews, and discovery workshops
  • Analyze and document business processes, system flows, and functional requirements
  • Translate business requirements into:
    • User stories
    • Functional specifications
    • Process diagrams (as-is / to-be)
  • Provide functional expertise across:
    • Leads, Accounts, Contacts, Opportunities
    • Case Management, Omni-Channel, Service Console
    • Entitlements, SLAs, Knowledge, Email-to-Case
  • Support solution design leveraging Salesforce out-of-the-box capabilities
  • Work closely with architects and developers to ensure functional accuracy and feasibility
  • Participate in UAT planning, execution, and defect triage
  • Assist with data migration, integrations, and reporting requirements
  • Support release planning, change management, and production deployments
  • Create and maintain documentation such as:
    • BRDs / FRDs
    • User stories
    • Solution design inputs
    • Training and user guides
Required Skills & Qualifications

Salesforce Expertise

  • Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
  • Deep understanding of:
    • Sales lifecycle and CRM processes
    • Service workflows and customer support processes
  • Experience with Salesforce configuration concepts:
    • Objects, fields, validation rules
    • Flows, page layouts, record types
    • Reports and dashboards
Business Analysis Skills

  • Proven experience as a Business Systems Analyst in Salesforce implementations
  • Strong analytical and problem-solving skills
  • Ability to manage multiple stakeholders and priorities
  • Experience working in Agile / Scrum environments

Communication & Collaboration

  • Excellent verbal and written communication skills
  • Ability to present solutions clearly to both business and technical audiences
  • Strong documentation and storytelling skills

Nice to Have

  • Experience with Salesforce integrations (REST/SOAP, MuleSoft, middleware)
  • Exposure to Experience Cloud or Digital Engagement
  • Salesforce certifications (Admin, Service Cloud Consultant, Sales Cloud Consultant)
  • Experience in large-scale or multi-org Salesforce implementations
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