Client Advisor

Join Insite Journey as a Client Advisor to enhance customer experience strategies and contact center operations. Manage client accounts and projects, build peer-to-peer relationships, and drive long-term partnerships. Requirements - 5+ years of experience in BPO, contact center, or client-facing consulting environments - Demonstrated success owning senior-level client relationships tied to retention and account growth - Executive presence with the ability to quickly build credibility and influence client stakeholders - Proven experience managing escalations and navigating sensitive client situations with professionalism - Strong analytical and business judgment skills with comfort using data to guide recommendations - Highly organized with the ability to manage multiple priorities and collaborate across teams Benefits - Bonus opportunity for unlimited earnings with no ceiling - 401k - PTO - Benefits (health, vision, dental, short/long term disability, and more) - Rotating employee events and activities - Hawaiian Fridays - Employee celebrations