Developer Support Programmer

CD PROJEKT RED is looking for a Developer Support Programmer to join their team and contribute to supporting major AAA titles and their backend services.

Requirements

- Act as the first point of contact for developers' day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools. - Resolve common issues independently while escalating complex issues to the appropriate teams. - Provide support - by way of features, prototypes, and communication- across the full technology stack, directly and indirectly related to the DevOps services and pipelines. - Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently. - Support teams through knowledge-sharing initiatives and proactive guidance. - Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement. - Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking. - Minimum 2 years experience in technical support/IT, DevOps, or software engineering environment. - Hands-on involvement with ticketing systems, knowledge bases, or live service operations. - Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines. - Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services. - Troubleshooting and problem solving abilities across diverse tech stacks. - Great communication skills with the ability to explain technical issues clearly. - User-focused mindset with patience and empathy for end users. - Ability to prioritize tasks, manage multiple requests, with frequent context switching. Benefits

- Company-paid medical healthcare (dental, vision, and mental) - Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars. - Paid leave — 26 days of vacation, 10 sick days, & 12 calendar holidays per year. - RRSP with employer matching. - Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more. - Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain. - RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.