IT Support Student (Help Desk)

At Rocoto, we design and develop wireless video solutions that bring reliability, simplicity, and precision to the medical and industrial environment. Our unique technology enables Zero-Latency, High-Quality Wireless Video Transmission - allowing you to view, share, and manage live video with complete confidence and clarity

Our complex system is based on an innovative concept with many new patents and algorithms and includes video processing and advanced video compression methods, RF, OFDM modem, wireless transmission, ASIC & FPGA ICs, several processors integration including their software and user interfaces. We have won both Oscar and Emmy rewards for scientific and technology for our cinema based solutions.

We are a startup with an amazing atmosphere and a warm team, looking for a new member to join our IT department! If you have a pleasant, courteous, and service-oriented personality, and you want to grow and develop with us for the long term – your place is with us.

This is an excellent opportunity for a student at the beginning of their studies to enter the world of IT infrastructure, learn from an experienced IT Manager, and gain significant hands-on experience during their degree.

Job Description:

• Providing technical support and troubleshooting (Tier 1) for company employees on-site, with a smile and a high service orientation.
• Managing user premissions, authorities and alike
• Support and maintenance of end-user equipment: Laptops/Desktops, hardware, and peripherals.
• Ongoing support for Windows operating systems, Office 365 applications and google workspace.
• Managing the office network management (TCP/IP, DNS), and cloude ralted serivices.

The position is intended for students (preference for 1st-year).

Requirements:

Requirements (Mandatory):

• Student in Information Systems or a technological degree that includes IT infrastructure and networking courses – Mandatory (with a significant remaining study period).
• Prior experience in technical customer service OR relevant military experience in IT/computing fields (PC Technician, Mamram, Digital Operator, etc.).
• Proven technical knowledge of PC and Laptop hardware.
• Full proficiency in Windows and Office environments.
• Basic understanding and troubleshooting capabilities in networking (TCP/IP, DNS).
• Service-Oriented Personality: Courteous, patient, excellent interpersonal skills, and a genuine desire to help users.

Advantages:

• Familiarity with the Linux environment.
• Completion of Cyber/Information Security courses.

Job Conditions:

• Scope: This is a part time job, with minimum of 23 hours a week (flexible according to academic schedule).
• Location: Ra'anana
• The position is mainly intended for students (preference for 1st-year).