Order Management Specialist

Your Tasks

• Manage all incoming EDI and manual orders for North America. Check/edit/release upon confirmation from the sales team.
• Coordinate shipping cadence with sales team for all launches to meet the on time and fill rate requirements
• Resolve blocked and incomplete orders to include: IDOCs, Pricing, Master Data etc.
• Direct point of contact for 3PL customer service teams in US and CA.
• Proactively manage flow of workload with each 3PL to efficiently process orders and complete each month’s open orders within the designated ship windows.
• Communicate directly with buyers to extend PO ship windows if needed.
• Input all manual orders through excel spreadsheet provided by sales, and ad-hoc requests from office and field.
• Assist Lux.com team in maintaining orders in SAP.
• Provide all shipping information as needed to sales, office, and field including routing and customs commercial invoices
• Process customer returns (CHC)

Your Profile

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
• Experience: Minimum 2–3 years in order management, customer service in Luxury brands.
• Technical Skills: Proficiency in SAP or other ERP systems; strong MS Excel skills for reporting and analysis.
• Soft Skills: Excellent communication and interpersonal skills; ability to manage multiple priorities in a fast-paced environment; strong problem-solving and analytical thinking.
• Competencies: Detail-oriented, proactive, and customer-focused with a collaborative mindset.

At Beiersdorf, we value diversity and aim to provide equal opportunities to all of our applicants – regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates).

For instance, please feel free to upload your CV without a picture.

Beiersdorf North America - Recent Awards

• Winner of Comparably's Award for Best Company Outlook (2021, 2024, 2025)
• Winner of Comparably's Award for Best Company Work Life Balance (2025)
• Winner of Comparably's Award for Best Company Culture (2023, 2024)Winner of Comparably's Award for Best Company Compensation (2020, 2022-2024)
• Winner of Comparably's Award for Best Company Perks and Benefits (2024, 2025)
• Winner of Comparably's Award for Best Company for Happiness (2022,2023, 2024, 2025)
• Winner of Comparably's Award for Best CEO / General Manager (2020, 2024)
• Winner of Comparably's Award for Best Sales Team (2023, 2024, 2025)
• Winner of Comparably's Award for Best Leadership Teams (2020, 2021, 2023, 2025)
• Winner of Comparably's Award for Best Company for Diversity (2022)

Check us out on Comparably: https://www.comparably.com/companies/beiersdorfHaving trouble applying? Go to www.BeiersdorfUSA.com to search our careers page. Beiersdorf is an Equal Opportunity Employer.