Customer Service Advisor - English (Any Location, Any Location, MA)

Job description

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1) As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.

Among your attributes:

- Responding to a wide variety of customer cases via phone and email - Listening carefully to customer requests and demonstrating understanding - Opting for the best route (appeal process) to handle the customer case - Remain professional and calm in all situations - Record and document customer cases in the appropriate tool - Demonstrate an attitude that reflects the best possible image of the company Required profile

- Very good time flexibility to work 44 hours per week on a rotating basis; - Have at least a baccalaureate - Have an excellent command of business English (level C1 written and spoken) - Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction - Recognizes the field and values of meditation and its real benefits Benefits and others In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:

- Certification Training; - A de-capped sales bonus; - A performance bonus; - An evolving salary; - Subscription to the CNSS; - A private health insurance Like all the positions in our company, this position is open to people with reduced mobility

Time range

7:00 – 20:00

Net salary + bonus + (interesting incentive)