Operations Specialist

About the Company

Lincoln Investment recognized as one of Philadelphia's Top Workplaces for fifteen years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers a competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia.

About the Role

The Operations Specialist will reconcile electronically transmitted accounts to ensure accuracy and efficiency. This role includes updating the AS400 system, proactively resolving internal and external processing discrepancies, and establishing strong relationships with providers. Additional responsibilities include following up on unconfirmed financial transactions and supporting project-based initiatives as needed.

Responsibilities

• Daily review of all reports resulting from daily activity in accounts in electronic relationship products.
• Work with providers (mutual fund and insurance) and/or internal operations departments to bring about resolution of problems identified from the reports processed daily.
• Identify potential recurring problems that may indicate larger scale issues and suggest procedural and/or processing practice changes to the Department Manager.
• Review assigned outstanding Work Items in the Provider Management Workflow queue; initiate action(s) to resolve and close the Work Items.
• Process all assigned requests for account and transaction issues through Account Central and ZenDesk and monitor the status of outstanding requests.
• Other duties as assigned.
• Provide assistance and research to the Operations and Service departments regarding the reconciliation process and errors reports.
• Advise Department Manager of issues identified during reconciliation that require changes in operational procedures.
• Act as relationship liaison for providers assigned and distribute provider events as needed to Operations and Sales staff.

Qualifications

• Education/Training: Bachelor's degree and/or equivalent combination of education and/or related experience. Series 6 preferred.

Required Skills

• Experience with reconciliation of financial and non-financial data across multiple systems.
• Strong understanding of mutual fund processing procedures.

Preferred Skills

• Strong knowledge of AS400 systems.
• Strong understanding of Lincoln Solutions Programs.
• Project work.
• Microsoft Excel.

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.