Client Account Manager (Biologics Analytical Testing)

Element is hiring a Client Account Manager (Biologics Analytical Testing) in Ann Arbor, MI. This role serves as the primary scientific and technical liaison between clients and laboratory teams across the full lifecycle of biologics analytical projects. Responsibilities include inbound opportunity triage, pre-sales solution design, proposal development, and post-sale execution support. The role ensures complex biologics requirements are translated into executable, scientifically sound study designs aligned with both client expectations and internal laboratory capabilities.

Responsibilities

• Review, triage, and qualify inbound RFQs, RFPs, and client inquiries by assessing technical feasibility, internal capability alignment, assay fit, project complexity, and overall scope; prioritize and route qualified opportunities to appropriate internal teams
• Lead pre-sales technical solution design by translating client biologics analytical needs into structured study designs, scopes of work, timelines, and execution assumptions; develop scientifically sound proposals and quotations in collaboration with SMEs
• Serve as primary scientific liaison between clients and laboratory teams, facilitating technical discussions, aligning stakeholders on study design and assay expectations, and ensuring clear communication of scope, feasibility, and deliverables
• Provide post-sales technical support by enabling smooth transition from proposal to execution, maintaining client engagement throughout the project lifecycle, and ensuring delivery remains aligned with agreed scientific and operational plans
• Manage pipeline activity and CRM data by tracking opportunities and client interactions, supporting forecasting and visibility, and identifying follow-on work and account growth opportunities
• Apply core biologics and bioanalytical expertise, including LC-MS/MS, ELISA, ligand-binding assays, biologics characterization, QC and release testing, cell-based potency and functional assays, cytotoxicity and mechanism-of-action assays, and analytical method development and validation across the biologics (CMC) lifecycle

• MS or PhD in Biochemistry, Cell Biology, Immunology, or related field
• 5-10+ years in CRO, CDMO, or biopharma environments
• Experience in biologics analytical testing and/or client-facing scientific roles
• Strong ability to translate scientific requirements into executable solutions

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.