Auctria
Linkedin · Posted 1mo ago
Customer Success Specialist
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Indexed description
Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada)🌐 https://auctria.com
Love helping people? Passionate about nonprofits? Join our team!
Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast.
We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.
🚀 What You’ll Do
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve issues quickly and professionally
- Help improve internal processes and collaborate with a fully remote team
- Customer support experience (email/chat/Zoom)
- Tech-savvy with great communication skills
- Comfortable with Excel and basic web design
- Strong attention to detail and organization
- Legal Resident of Canada fluent English
- Experience in nonprofit fundraising events
- Familiarity with tools like Slack, Notion, Intercom, Enchant
- Remote work experience & self-starter mentality
- 4 x 10 hour days (Thu–Sun, 11:30AM–9:30PM US Pacific time)
- 5 x 8 hour days (Thu–Mon, 1:30PM–9:30PM US Pacific time)
Ready to help amazing organizations do more good?
Apply now and grow with Auctria.
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