Chief Operating Officer

Chief Operating Officer (COO)

Work directly alongside the CEO/Founder to oversee daily business operations, drive growth initiatives, and optimize organizational performance across multiple departments within a high-growth aesthetic medical practice.

Key Responsibilities

• Manage company KPIs and operational performance metrics to improve efficiency, profitability, and patient experience.
• Lead recruitment, onboarding, training, and development of clinical and administrative staff while building a high-performance team culture.
• Oversee financial operations including budgeting, revenue tracking, payroll coordination, operational expense management, and full P&L ownership.
• Direct sales operations and lead pipeline management, improving conversion rates, patient acquisition, retention, and overall revenue growth.
• Maintain an in-person leadership presence to effectively manage teams, oversee daily operations, support staff development, and ensure operational accountability.
• Develop a deep understanding of practice procedures, patient workflows, and service offerings to improve operational execution and team alignment.
• Partner with marketing teams on brand strategy, patient acquisition initiatives, campaigns, social media direction, and growth opportunities.
• Stearmline internal systems, workflows, and cross-functional communication to support scalability and operational excellence.
• Colloborate with executive leadership on strategic planning, business development, expansion initiatives, and organizational growth objectives.
• Ensure compliance with operational standards, patient experience expectations, and company performance goals.

Preferred Qualifications / Requirements

• 10+ years of executive leadership experience in healthcare, aesthetics, medical practice management, or a related industry.
• Proven experience managing multi-department operations and high-performing teams.
• Strong financial acumen with direct P&L ownership and budget management experience.
• Master’s degree, MBA, MHA, or equivalent advanced professional credential preferred.
• Demonstrated success scaling operations, improving efficiencies, and driving revenue growth.
• Experience overseeing sales performance, lead generation pipelines, and customer acquisition strategies.
• Strong leadership, communication, and organizational development skills.
• Ability to operate in a fast-paced, high-growth environment with a hands-on management approach.
• In-person operational leadership required to effectively support team management, training, procedural oversight, and company culture development.