Application Support Analyst

Akkodis is seeking a – “Application Technical Specialist I” for a Contract positions with a client located in Smithfield, RI.

Pay Range: $16 - $17/hr. (The rate/salary may be negotiable based on experience, education, geographic location, and other factors.

Position Overview

This is a temporary contractor position supporting technology rollout projects in a call center environment. The team provides first-level technical support to technicians, vendors, and contractors implementing hardware and technology upgrades in retail store locations.

This is not a traditional customer service call center role.

Responsibilities include:

• Handling inbound and outbound calls related to technology implementation projects
• Supporting field technicians with troubleshooting during hardware installations and upgrades
• Updating tracking systems and validating project information
• Providing status updates via email and Excel when not on calls
• Supporting multiple rollout projects simultaneously

All required training, project documentation, and system access will be provided.

Schedule & Training

• Shift schedules may change based on project needs, including evenings, nights, and different time zones
• Advance notice will be provided for any schedule changes
• Paid onsite training is conducted 5 days per week
• Training schedules may vary but will occur between 8:00 AM–8:00 PM
• Start dates may occur sooner than originally specified

Qualifications

Required:

• Minimum 1 year of relevant work experience
• High School Diploma or GED
• Strong verbal and written communication skills
• Basic troubleshooting and problem-solving abilities
• Ability to multitask across multiple projects

Preferred:

• Working knowledge of Microsoft Outlook, Word, and Excel
• IT hardware installation or technology implementation experience
• Candidates with diverse IT support or technology deployment experience are encouraged to apply.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance