Dealer Relationship Manager - Northern, WI

NATURE AND SCOPE

Reports to the VP, Indirect Lending. Serves as the primary liaison between Landmark Credit Union and its network of participating dealerships. This role promotes indirect lending programs, builds strong dealer partnerships, and ensures compliance with lending policies. The position also provides market insights and performance data to senior management to support strategic decision-making. This role will provide support to our dealership partners in the northern region of Wisconsin.

Requirements

• High school diploma or equivalent; Associate’s degree preferred. Minimum of two years of indirect lending, sales, auto finance, vendor management, or other client-facing roles. Equivalent combination of education and experience will also be considered.
• This is a remote position. Associates must have a dedicated, quiet, and confidential workspace with reliable high-speed internet. Residence in the northern Wisconsin market is preferred.
• Proven ability to build and maintain strong business relationships.
• Excellent verbal and written communication skills, with strong interpersonal and negotiation abilities.
• Proven ability to independently organize work, balance multiple priorities, and manage projects in a high-volume, dynamic environment with strong attention to detail.
• Proficient in Microsoft Office applications and strong analytical skill for performance reporting and trend analysis.
• Ability to exercise independent judgement and discretion while maintaining a high degree of confidentiality.
• Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

• Develops and maintains strong, trust-based relationships with new and existing dealer partners through regular phone calls, in-person visits, and training sessions.
• Responsible for communicating relevant measures and standards pertaining to dealer performance with dealers and executing decisions and procedures resulting from Landmark Credit Union’s Indirect Dealer Due Diligence Program.
• Educates dealers on Landmark’s products, processes, and compliance requirements.
• Gathers and shares competitive intelligence, dealership trends, and policy changes with management.
• Compiles and analyzes reports on dealer production, efficiency, profitability, and delinquency.
• Drives loan and lease volume by actively promoting Landmark’s programs and identifying growth opportunities.
• Offers recommendations to strengthen Landmark’s indirect lending strategy.
• Communicates performance standards and provides guidance to help dealers meet expectations.
• Implements corrective actions when necessary to maintain compliance and profitability.
• Serves as a resource and advocate for dealers to ensure a positive partnership experience.
• Presents findings and actionable insights to leadership.
• Performs other duties as assigned.