Spa Front Desk - Hotel Paso Del Norte - El Paso, TX

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Spa Front Desk for the Hotel Paso Del Norte in El Paso, Texas.

To learn more about Desert Spirit Spa, please visit our website https://www.desertspiritspa.com/

Salary Range:$14.00 To $15.00 Hourly

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.


• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests


• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.


• Promptly respond to and resolve guest complaints


• Answer telephone promptly and properly being polite, courteous, and friendly


• Be friendly, thorough, accurate and efficient in taking reservations


• Be friendly, thorough, accurate and efficient in performing Check-ins


• Be friendly, thorough, accurate and efficient in performing Check-outs


• Use the guests’ names


• Be knowledgeable and helpful about the spa and hotel services


• Know of incoming VIPs


• Follow all applicable Company Standard Operating Procedures.


• Perform other assignments as directed by the General Manger.


• Be an enthusiastic, helpful and positive member of the team


• Be professional, responsible and mature in conduct and behavior


• Be understanding of, encouraging to and friendly with all co-workers


• Be self-motivated and use time wisely


• Maintain open line of communications with each department


• Communicate pertinent information


• Respond positively to new ideas


• Openly accept critical/developmental feedback


• Maintain effective communication through the use of meetings, log books and bulletins


• Be available to help other departments in emergency situations


• Adhere to all work rules, procedures and policies established by the company including, but not


• limited to those contained in the associate handbook.


• Safety and Security Skills


• Properly handle and account for keys


• Be knowledgeable of policies regarding emergency procedures and security concerns

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.


• Must be able to read and write to facilitate the communication process.


• Requires good communication skills, both verbal and written.


• Must possess basic computational ability.


• Must possess basic computer skills.


• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.


• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.


• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.


• Must be able to lift up to 15 lbs occasionally.


• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates


• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.


• Ability to spend extended lengths of time viewing a computer screen.


• Requires manual dexterity to use and operate all necessary equipment.


• Must have finger dexterity to be able to operate office equipment

Other:

• Being passionate about people and service.


• Strong communication skills are essential when interacting with guests and employees.


• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.


• Basic math skills are used frequently when handling cash or credit.


• Problem-solving, reasoning, motivating, and training abilities are often used.


• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture


• Medical/Dental/Vision


• Vacation & Holiday Pay


• Same-day pay available


• Employee Assistance Program


• Career Growth Opportunities/ Manager Training Program


• Reduced Room Rates throughout the portfolio


• Third Party Perks (Movie Tickets, Attractions, Other)


• 401(k)


• Employee assistance program


• Employee discount


• Flexible schedule


• Flexible spending account


• Life insurance


• Parental leave


• Referral program