Client Engagement Manager

We are seeking a structured and proactive Client Engagement Assistant to serve as a vital support pillar for our pre-sales operations and customer engagement workflows. In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal. Key Responsibilities: - Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation. - Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team. - Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders. - Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met. - Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context. - Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting. - Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals. Requirements: - Minimum 2+ years of experience in IT services delivery or project management. - Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager. - Strong understanding of IT services delivery models and outsourcing engagement structures. - Proficient in business English (written and verbal) with excellent professional communication skills. - Superior organizational abilities and project management expertise. - Analytical mindset with the ability to assess client needs and identify appropriate solutions. - Proactive problem-solving skills with a focus on risk management. Will be a plus: - Background in Sales or Business Development. - Hands-on experience with project management tools and CRM systems. - Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations). - Familiarity with specialized proposal and presentation software. Stages: - Call with Recruiter - Technical Interview - Final Interview with Co-founder Our Benefits: - Opportunity to work with international clients; - Paid vacations and sick-leaves, additional days-off, relocation bonus; - Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice; - Education: Regular tech-talks, educational courses, paid certifications, English classes; - Fun: Own football team, budget for team-lunches, branded gifts; - One of the best IT employers in Lviv based on DOU rating. Recruiter Yuliia Nochovna