IT Infrastructure Technician / Level 2 Support Technician
Indexed description
IT Infrastructure Technician / Level 2 Support Technician
Chattanooga Advanced Technology (Chattech)
Chattanooga, TN
Full-Time
About Us
Chattanooga Advanced Technology (Chattech) has been serving businesses in the Chattanooga area for over 25 years. We are a growing Managed IT provider supporting a wide range of technologies including Microsoft 365, servers, networking, infrastructure projects, and structured cabling
We are looking for a dependable Level 2 technician who enjoys troubleshooting real-world infrastructure issues and working directly with business clients.
This is not an entry-level helpdesk position.
Responsibilities
- Troubleshoot and repair Windows desktops and laptops
- Support Microsoft 365 and Exchange environments
- Assist with Windows Server administration and troubleshooting
- Deploy and support systems using NinjaOne RMM
- Configure and troubleshoot networking equipment
- Work with switches, wireless systems, and firewalls
- Install and terminate occasional Cat6 network cabling
- Provide both remote and on-site support for business clients
- Document work clearly in the ticketing system
Requirements
- 2+ years of IT support experience
- Strong Windows troubleshooting skills
- Understanding of DHCP, DNS, networking basics, and business environments
- Experience working with servers
- Ability to work independently and manage time effectively
- Professional communication skills
- Valid driver’s license
Preferred Experience
- MSP experience
- NinjaOne experience
- Aruba Instant On experience
- Microsoft 365 administration
- Structured cabling experience
- Firewall or switch configuration experience
Compensation & Benefits
- $40,268.75 - 61.743.01 depending on experience
- Company vehicle provided for work-related travel
- Paid holidays and PTO
- Exposure to infrastructure and project work
- Growth opportunities into senior engineering roles
Work Environment
We are a small, fast-moving team where technicians work directly with clients and solve a wide variety of technical issues. This role is ideal for someone who enjoys learning, troubleshooting, and working on more than just basic helpdesk tickets.
Application Instructions
To help us filter applicants, please include the following with your application:
- Briefly describe a technical issue you solved recently
- What networking equipment or systems have you worked with?
Send resume/application through Indeed.
Benefits:
- Paid time off
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