Field Manager
Indexed description
Job Description;
Oversee management at accounts in assigned area, support achievement of the annual corporate profit goal, meet and exceed area's annual revenue & profit goal, achieve account retention, establish long term relationships with the customers, recruit, manage and maintain a safe work environment. Field Manager oversees daily cleaning operations across multiple job sites within a defined area. This role ensures high standards of cleanliness, safety, and client satisfaction by leading frontline janitorial teams, conducting site inspections, and managing supplies and schedules.
Supervision and Management:
- Supervise and coordinate the activities of cleaning staff, including scheduling, assigning tasks, and monitoring performance.
- Train and mentor staff on cleaning procedures, safety protocols, and company standards.
- Evaluate employee performance and provide feedback and coaching.
- Address employee concerns and resolve issues promptly.
- Supervise, support, and train janitorial staff at assigned locations
- Conduct routine inspections to ensure quality standards are met
- Schedule staff shifts and approve timecards or attendance records
- Address client concerns and ensure service delivery meets expectations
- Maintain inventory of cleaning supplies and ensure proper equipment usage
- Ensure compliance with safety regulations and company policies
- Report site performance and staffing needs to the District Manager
- Assist with onboarding and performance evaluations of janitorial staff
- Respond to emergency cleanups or last-minute schedule changes
- Develop and implement cleaning schedules and procedures to ensure consistent and effective cleaning services.
- Inspect cleaned areas to ensure they meet quality standards and client expectations.
- Identify areas for improvement in cleaning processes and implement solutions and complete inspections as needed.
- Ensure compliance with industry standards, safety regulations, and client requirements.
- Ensure compliance with contract specifications.
- P&L Responsibility.
- Serve as the primary point of contact for clients and customers regarding cleaning services.
- Address customer inquiries and complaints promptly and professionally.
- Build and maintain positive relationships with clients and stakeholders.
- Complete necessary paperwork and reports related to cleaning operations.
- Assist with administrative tasks as needed, such as payroll and scheduling.
- May be responsible for hiring, onboarding, and training new employees.
- Supports Account Managers, supervisors and general cleaners.
- Minimum of 3 years’ progressively responsible leadership experience in industry or related industry.
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