IT Technical Specialist
Indexed description
Job Description:
Weyco Group, Inc., a global footwear distributor, has a full-time position available at corporate headquarters located just minutes from downtown Milwaukee. We are currently seeking a team player with strong interpersonal and organizational skills. The ability to prioritize multiple tasks and interact professionally with all employee levels is a must. Candidates must be able to simplify and explain technical concepts to non-technical end-users and work on a flexible schedule. The patience to comprehend and perform remote phone support is necessary.
Duties may include:
- Maintain, analyze, troubleshoot, and resolve hardware and software issues in an office & warehouse environment for 150+ PC and mobile devices
- Maintain and configure Microsoft Active Directory, Azure Active Directory, and Microsoft O365 products
- Technical Support of 200+ users in an Office and Warehouse environment
- Remote Support for our Sales Team, Remote Offices, and Retail Store Locations
- Support and maintain laser printers and thermal label printers
- Configure, support, and maintain mobile scanning devices
- Perform physical moves of computer equipment and IT devices
- Smart Phone support (iOS and Android)
- Continually upgrade knowledge and skill base relating to new product rollouts, existing products and new technology
Requirements:
- Entry Level support role that included installation and maintenance of PC/Mac hardware and software
- In-depth knowledge of Microsoft Active Directory and Microsoft O365 products
- Knowledge of Mac OS, mobile OS, and mobile scanners a plus
- Must be able to track and document processes, problem resolution and history
- 2-4 four year degree is preferred with certifications
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