Account Director

Symbos is looking for an Account Director to own and grow key managed services relationships, starting with a large, complex and expanding client portfolio. This role is focused on relationship leadership, commercial ownership and long‑term growth, ensuring our clients feel supported, understood and confident in the partnership. This role isn't about operational day-to-day delivery, it's about making sure the relationship thrives, opportunities are identified early, and Symbos shows up as a proactive, trusted partner.

What you’ll be doing;

• Own the senior relationship for strategic managed services clients
• Establish a foundational role within a growing, successful organisation
• Build trust with executive and senior stakeholders on the client side
• Partner closely with Operations to align delivery with expectations
• Identify opportunities to expand scope, services or capability over time
• Lead commercial conversations around growth, change and renewal
• Surface risks early and work collaboratively to resolve them

What you’ll bring;

• Strong experience in account leadership, client management or commercial roles
• Proven ability to manage large, complex or regulated client environments
• Confidence holding commercial and strategic conversations with senior stakeholders
• A relationship‑led mindset with a strong sense of ownership and accountability
• Commercial judgement around scope, value, and long‑term partnerships
• The maturity to support delivery without stepping into operational execution

What’s in it for you;

• A senior, visible role working with high‑value, long‑term clients
• Opportunity to grow accounts organically through trust and insight
• Melbourne‑based role with flexible / hybrid working
• Close partnership with experienced operational leaders
• Employee benefits via Flare, EAP support via Converge, and other meaningful benefits like unplugged leave and cultural holiday swap.

About Symbos;

Symbos is a growing, people‑powered outsourcing services group with over 30 years of cross‑industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model — locally led, regionally integrated — ensuring clients benefit from strong in‑market accountability and smart delivery models across regions. With a culture built on agility, collaboration and trust, Symbos is a place where technically outstanding, commercially minded people can do their best work. We are committed to building a diverse and inclusive workforce and encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disabilities and members of the LGBTQIA+ community.

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