Help Desk Analyst

Job Description:

Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph, Michigan. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first-level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined by seniority. May change after contract duration, but the candidate needs to be flexible to any shift time. You will start on the 8:00 am - 5:00 pm schedule and may shift to the 11:00 am - 8:00 pm schedule later down the road.

Must Haves:

• Strong Customer Service Skills
• Experience working across IT for 1+ years
• Bachelor's or Associate's Degree
• Willing to work onsite 5 days a week and at the 8:00 am - 5:00 pm and 11:00 am - 8:00 pm shift

Nice to Haves:

• Call Center Experience / Help Desk
• Windows 10
• Active Directory
• Strong Knowledge or working experience with Windows 7 and XP
• Printer and / or Network Connectivity Knowledge

Compensation:

$18/hr to $22/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location.