eCommerce Specialist

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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BASIC PURPOSE

Support Sales and Marketing initiatives by ensuring content is created, published and tested for global consumer and travel partner websites. Collaborate with other team members and work with third-party applications to improve user engagement, interaction and conversions.

Position Responsibilities

• Partner with Content and Editorial teams to create, publish, and continuously optimize SEO‑rich website content within the CMS.
• Own day-to-day CMS content updates, including company, brand, ship, and itinerary announcements, ensuring accuracy and consistency.
• Plan and maintain a content update schedule to keep site information current, relevant, and aligned with business priorities.
• Create and edit web content using HTML/CSS, and perform routine audits of copy, images, and on-page SEO elements.
• Review and optimize page templates, components, and content modules to improve user engagement, discoverability, and conversion.
• Support CMS enhancements by documenting requirements, opening JIRA tickets, and performing User Acceptance Testing (UAT) for all CMS-related releases.
• Monitor and respond to webmaster and web content request inboxes; test, track, and resolve content-related issues and bugs.
• Maintain operational site content including chat updates, basic site & administration tasks such as processing invoices, and competitive content benchmarking.
• Perform other job-related functions.

EDUCATION: Bachelor’s in Marketing, Business, Communications, Web Design, Computer Science, or related field of study; or any equivalent combination of relevant background and job experience.

EXPERIENCE: 2 years of eCommerce or Marketing experience.

Knowledge & Skills

• In-depth experience with Content Management systems and a thorough understanding of eCommerce websites.
• Working knowledge of HTML and CSS. Knowledge of Adobe Creative Suite, primarily Photoshop.
• Understanding of JavaScript development and constraints.
• Working Knowledge of Jira and Confluence.
• Passionate about performance-based content development.
• Be highly organized, detail-oriented and able to work on multiple projects at once.
• Excellent oral and written communication skills

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

At a Glance

Brand Overview

Norwegian Cruise Line

Oceania Cruises

Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.