Inside Sales Trade Agent

About Swan Hellenic

Swan Hellenic is a pioneering cultural expedition cruise company with a legacy dating back to the 1950s. Our mission is to take inquisitive, discerning travelers to the world’s most extraordinary and remote destinations in sophisticated style. With elegant, Scandi-inspired ships carrying fewer than 200 guests, we offer immersive, destination-led experiences enriched by expert-led lectures and meaningful shore programs. As we continue our global expansion, we are seeking passionate professionals to help raise awareness and accelerate growth across key markets.

Job Summary

The Inside Sales Trade Agent plays a vital role in growing trade partner sales for the cruise line by managing Trade sales leads, qualifying opportunities, and following up with travel partners who have participated in webinars, trade shows, FAM trips, and other events, in close collaboration with the Field Sales Directors. This role is instrumental in building strong travel partner relationships, driving revenue growth, and enhancing the overall effectiveness of the field sales organization.

Key Responsibilities

Sales Operations & Lead Management

• Reach out to B2B leads to offer assistance in selling Swan Hellenic. This can take the form of scheduling trainings, webinars, assist with any question they may have with a perspective guest.
• Determine agency type, potential revenue, and appropriate routing. Accurately classify leads (e.g., verified TA, prospect, duplicate, already existing account) and update CRM records accordingly.
• Identify and escalate high‑value opportunities to the appropriate BDM or sales leader.
• Review and qualify all Digital Travel Agent leads to confirm authenticity, agency affiliation, and business potential.
• Conduct research to verify agency credentials, including cross‑checking internal systems, industry databases, and external resources.

Required Qualifications

Core skills needed

• Lead qualification
• Inside sales
• Relationship management
• Travel partner engagement
• CRM management
• Sales coordination
• Communication skills
• Organization and follow-through
• Opportunity assessment
• Cross-functional collaboration

Specific competencies

• Ability to manage and prioritize digital leads
• Skill in qualifying prospects and identifying sales potential
• Ability to build rapport with travel advisors and agency partners
• Strong written and verbal communication
• Ability to coordinate with Field Sales Directors and sales leaders
• Experience with webinar, trade show, and event follow-up
• Strong attention to detail for CRM updates and lead classification
• Ability to research and verify agency credentials
• Strong time management and multi-tasking
• Problem-solving and sound judgment in escalating high-value opportunities

Requirements

· Based in U.S., legally authorized to work in the U.S.

· Valid driver’s license and reliable vehicle required.

Why Join Swan Hellenic?

· Competitive compensation structure with performance-based incentives.

· Opportunity to join a storied brand with a bold vision for modern expedition cruising.

· Be part of a global team redefining cultural exploration in the most remote corners of the world.