Urgent Care Coordinator- Permanent (Out of hours, Shropshire, Telford & Wrekin)

Are you interested in joining a dynamic team that provides the best possible care to patients?

Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? If so, we would love to hear from you!

Following our recent organisational growth, we are happy to announce a new role opening to join our forward thinking team in Shropshire, Telford and Wrekin, supporting the delivery of the GP Out of Hours and Care Coordination services.

We are seeking enthusiastic individuals to join our Urgent Care team as an Urgent Care Coordinator, working shifts in a 24/7 rota, including weekday overnights and weekends. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team.

Please note that upon applying for this role, we will be able to share our set rota pattern with you for consideration.

About The Role

Based in our Telford Headquarters, The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Please note, as our operation runs around the clock, 365 days a year, you'll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.

About You

You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same.

If you are organised and enjoy planning, then your day could look something like this:

• Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111
• Planning ahead to ensure people and resources are best utilised
• Assisting clinicians to access community health teams
• Supervising operational staff

If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We'll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.

Key Skills And Experience

• A good standard of general education
• Experience in a similar role
• Excellent communication skills
• Attention to detail
• Ability to prioritise your workload
• Caring and empathetic nature

About Us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europe's largest digital health provider, delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) -

and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What We Offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• A base rate of £13.63/hr + evening and weekend enhancements of up to £18.40/hr (dependent on shift times)
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance
• Free staff parking

Apply

If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at

[email protected]

Closing date: Friday 22nd May 2026 (5pm)

Office based: Grosvenor House, Telford

Additional Information

• We reserve the right to close this job in the event we receive a sufficient number of applications
• Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer
• Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.